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Dicky Ip is listed as SMB Account Management at Rapyd, a company with 199 employees, based in Hong Kong SAR, Hong Kong, Hong Kong. AeroLeads shows a matched LinkedIn profile for Dicky Ip.
Dicky Ip previously worked as SMB Account Manager at Rapyd and Senior Customer Solutions Specialist at Neat. Dicky Ip holds Master’S Degree, Marketing And Consumer Psychology from Hong Kong Shue Yan University.
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Experienced Solutions Sales Specialist with a demonstrated history of working in the information technology and services industry. Skilled in Talent Management, Management, Customer Service, Banking, and Sales. Strong sales professional with a Master’s Degree focused in Marketing and Consumer Psychology from Hong Kong Shue Yan University.
Listed skills include Banking, Customer Service, Sales, Management, and 15 others.
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A career timeline built from the work history available for this profile.
Hong Kong, Hong Kong SAR
- Lead the Hong Kong account management team to retain over 500 key accounts across APAC, America and Europe. - Increasing 20% of active users, and 100% growth of total payment value from 2021 to 2022.- Managing over 30 active affiliates to increase sales. Coordinate with the SDR team and provide the best customer journey from the get go.- Liaise with.
- Setup Hotline, WhatsAPP, Phone support, WeChat to offer better customer experience- Acted as deputy manager and handle escalated Complaints about payments- Led the internal JIRA team and escalate technical issues to relevant department- Led and trained the outsourcing team and offered 24x7 customer support
Hong Kong
- Manage CS Team- Handle pre-sales, post-sales, tier-one via incoming calls, livechat, tickets- Assist in marketing activities such as Google Ads and Display ads- Staff training - Handle escalated complaints *Vodien Group acquired PacHosting.com on Oct,2018*
- Deliver Premium Services to Customers.- Cross Selling- Handle Complaints
Other employees you can reach at rapyd.net. View company contacts for 199 employees →
Katherine Cordery
Colleague at Rapyd
Greenhithe, England, United Kingdom, United Kingdom
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MS
Michael Seaton
Colleague at Rapyd
Kfar Saba, Center District, Israel, Israel
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MR
Marigold Ruiz
Colleague at Rapyd
Metro Cebu, Philippines
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LC
Liri Cohen
Colleague at Rapyd
Givatayim, Tel Aviv District, Israel, Israel
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MG
Maya Granat
Colleague at Rapyd
Tel Aviv-Yafo, Tel Aviv District, Israel, Israel
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TK
Tomer Keizler
Colleague at Rapyd
Israel, Israel
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EB
Elisabet Bodvarsdottir
Colleague at Rapyd
Iceland, Iceland
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SB
Sachin Balaji R.
Colleague at Rapyd
Dubai, United Arab Emirates, United Arab Emirates
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MG
Magnús Guðjón Larusson
Colleague at Rapyd
Iceland, Iceland
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DC
Diana Crespo
Colleague at Rapyd
Tel Aviv District, Israel, Israel
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Quick answers generated from the profile data available on this page.
Dicky Ip works for Rapyd.
Dicky Ip is listed as SMB Account Management at Rapyd.
Dicky Ip is based in Hong Kong SAR, Hong Kong, Hong Kong while working with Rapyd.
Dicky Ip has worked for Rapyd, Neat, Pachosting, and Pccw.
Dicky Ip's colleagues at Rapyd include Katherine Cordery, Michael Seaton, Marigold Ruiz, Liri Cohen, and Maya Granat.
You can use AeroLeads to view verified contact signals for Dicky Ip at Rapyd, including work email, phone, and LinkedIn data when available.
Dicky Ip holds Master’S Degree, Marketing And Consumer Psychology from Hong Kong Shue Yan University.
Dicky Ip is listed with skills including Banking, Customer Service, Sales, Management, Team Leadership, Talent Management, Business Strategy, and Strategic Planning.
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