Dicky Leung Email & Phone Number

Clients: Hospital Authority (IMAC Service/eSmaetHealth/5G/Robot)NGO (eSmaetHealth)AFCD (Hardware Installation)EFFO (Data Migration Service)EDB (Data Migration Service)HKPF (Data Migration Service)SMB (Hardware Installation)DCH (Relocation Service)Responsibilities:◼Manage teams and provide in-house training◼Monitor team performance and provide office support◼Coordinate project preparation, plan resources and timelines◼Monitor project status, escalate issues, and evaluate performance◼Prepare reports and communicate with customers to achieve goals

香港特別行政區

➢ Responsible for Customers◇ New World◇ FWD◇ MTRC◇ GMB➢ Duties &Responsibilities◇ Teams Manage with Hong Kong and Guangzhou◇ Produce and provide in-house training◇ Manage and monitor the team’s performance◇ Prepare and host the meetings, keep the projects executing on track against the planned milestone/schedule◇ Identify, investigate, escalate and resolve a major issue to maintain high-level customer satisfaction and to achieve the client’s Service Level Agreement (SLA)◇ Ensure the day-to-day IT operation follow the best practice and meets the operations’ KPIs◇ Make reports (including weekly, monthly and annual)◇ Develop ServiceNow conditions with customers◇ Develop Workflow to meet Service Level Agreement (SLA)

➢ Responsible for Customers◇ Government Department (FSD/CEDB etc.)◇ School (Catholic/HKU/ Sheng Kung Hui etc.)◇ Private Institution (Namco/KEB Hana Bank/KYG-Life etc.)➢ Duties &Responsibilities◇ Level 1 & 2 technicians support (Remote/Phone/On-site)◇ 7*24 Hotline and Support◇ Veeam and Arcserve Backup Support◇ Microsoft Product Support (O365 and Product License)◇ Server Daily Help Check◇ Planning and support PM Check◇ Documentation (Internal Report, Job Report)◇ Communicate with customers and sales◇ Team Management

➢ Responsible for Customers◇ GOV(HKPF/HA/DOH/CSD/IMM/FSD/SWG etc.)◇ CUHK◇ HKMC◇ HKGM➢ Duties &Responsibilities◇ Office support◇ Documentation◇ Coordination◇ preparation◇ Plan resources and timeline◇ Job escalating and evaluation◇ Team monitoring◇ Preparing reports◇ Communicate with customers and accomplish goals

➢ Responsible for Customers◇ BOCHK (Migration Windows 7 / Windows 10)◇ BOCHK (Relocation)◇ DBS (Relocation and Dispose)◇ Government Department (Relocation and Dispose)◇ Hospital Authority (Relocation and Dispose)➢ Duties &Responsibilities◇ Office support◇ Documentation◇ Coordination◇ preparation◇ Plan resources and timeline◇ Job escalating and evaluation◇ Team monitoring◇ Preparing reports◇ Communicate with customers and accomplish goals

➢ Duties &Responsibilities◇ Coordination with end users & IT support teams◇ Support and maintain POS◇ Onsite support (Railway and Ferry shop)◇ Support and maintain Date server