• Assist customers with their credit card payments queries.• Increase the credit limit as per the customer’s request ensuring the affordability policies are met.• Complain and Disputes are dealt with in efficient manner.• Authorise payments which have fallen for security checks adhering PSD2 rules and regulations.• Use strong authentication method in validating to further enhance the security of payments and limit fraud to the accounts.• Interests, charges and fees are explained fully prior to submitting the customer requests.• Monitor fraudulent activities on the accounts and take necessary action.• Liaise with Fraud and account take over team in regards to suspicious activities on the accounts.• Transaction not recognised by account holder raise concern with appropriate team immediately.• Deal with payment instructions and process accordingly as per customer request.• Deal with statements and interest queries

Assist in the preparation of Bank reconciliations. Undertake general administration duties ensuring company policy and procedures adhered. Deal with clients and resolve queries in timely manner. Prepare Self assessment tax returns for clients prior to approval. Operate as an effective team member by supporting colleagues and contributing in delivering and achieving business target. Maintain appropriate filing system for reconciliation and other transactions. Manage end of the day queue ensuring all the relevant accounts are reconciled. Process supplier invoices and employee expenses ensuring all the transactions are verified correctly. Manage daily bookkeeping activities ensuring all the transactions are accurate and up-to-date.

Provide great customer services. Picking up and taking customers to their destination by the safest and quickest route. Working well under pressure during the London’s busy traffic. Communicate effectively with customers. Keeping accounts and daily records up to date. Working different times of the days or nights.

Operate various types of aircraft loading equipment. Work as part of a team in the methodical off and on-load of aircraft. Work in accordance with the Global Aviation Procedures and Standards manual. Carry out aircraft arrival and departure procedures. Assist with the Sort operation.

Payments and Banking specialist, take full ownership of payment processes including Domestic, International, BACS, and various types of SWIFTS messages.Ensure mandates are updated to reflect authorised signatories and liaise with customers regards to KYC (Know Your Customer) documents. Take full responsibility to ensure appropriate payment policies and procedures are updated to reflect any regulatory/industry change.Support Relationship Managers, stake holders with queries and Technical Referrals within agreed timescales.Investigate and resolve customer queries relating to payments efficiently, in line with Service Level Agreement (SLA).

Undertaken authentication role ensuring all payments and customer instructions authenticated and signed in accordance with Bank’s mandate. Dealt with customer queries in efficient and timely manner, prioritise work load ensuring chaps and foreign payments processed within agreed timescales.Verify internal and customer payments, check for the best possible routing achieved when processing customer’s instruction.Taken full responsibilities to coach new staff as gained sufficient knowledge and skills in the section.Agreeing and settling FX deal, checked for sufficient funds available in customers account prior to executing payments. Ensuring daily payments and swifts queue checked at the end of the day.

Actively reconciled Nostro debit and credit entries, ensure all the payment settlements are acted upon by the correspondence bank and reflects in the Nostro account statements.Reconciled only when all the relevant details are matched.Taken full ownership in supporting two cash and coin centres in reconciling their accounts efficient and timely manner.Proactively built excellent relationships with stake holders and management team.Used own initiative to reconcile and prioritise workload.Ensure Nostro debit entries are reconciled against mirror credit entries.Investigate the entries which are not able to match immediately.Act as first point of contact for any payments related queries.Used own initiative to reconcile and prioritise workload, ensuring deadlines are met.Dealing with varieties of queries in under pressure.Processed various outgoing swifts messages including MT999, MT299 and MT199

Processed cheques for M&S, Sainsbury’s and John Lewis.Reconciled large amount of various retail cash and coin. Promptly dealt with customer queries and investigations while keeping operational risks to a minimum including resolution of bank reconciliation.Return and pay cheque according to SLA (Service Level Agreement).