Digital Upselling & Retention Leader with 8 years of experience in customer care, specializing in creating matrices and executing digital campaigns to boost company revenue. Proficient in digital reporting and analysis, adept at developing performance reports that guide strategic decisions for management. Strong background in VIP corporate care, managing both residential and corporate clients within a multinational company, consistently ensuring high levels of customer satisfactionCommitted to upholding integrity and embracing continuous learning, striving for excellence in all endeavors.