Our team at SEPHORA thrives on providing top-tier customer service, a commitment I embody daily. With a strong educational foundation in Global Business Management from Humber College and a Bachelor's in International Trade from Işık University, I apply rigorous analytical skills and a keen understanding of international markets to every challenge.Previously, my role as a Workflow Specialist at A.P. Moller - Maersk honed my expertise in contract logistics and warehouse management. We managed customer service workflows, ensuring efficiency in export carriage processes, and I contributed to team training, highlighting the importance of understanding customer trade needs for continuous improvement.
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Accounting InternHoliday Inn Sep 2024 - PresentToronto, Ontario, Kanada -
Customer Service StaffSephora Sep 2023 - PresentToronto, Ontario, CanadaLeveraged extensive product knowledge to provide tailored recommendations and solutions,ensuring optimal satisfaction.Demonstrated proficiency in applying and showcasing a diverse range of beauty products,offering hands-on tutorials to customers.Consistently exceeded sales targets by actively engaging with customers, cross-selling, andupselling products based on their preferences and requirements.Established strong rapport with regular customers, building lasting relationships and ensuringtheir loyalty to the Sephora brand. -
Workflow SpecialistA.P. Moller - Maersk Jul 2022 - Nov 2022Providing efficiency in the export carriage process, providing simplification. Manage workflow. Manage customer service team's workload. Provide training which is about team needed. I'd like to let you know that I've been informed of customers' trade and needs.Providing continuous improvement. -
Workflow Specialist InternA.P. Moller - Maersk Mar 2022 - Jul 2022
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Workflow Specialist InternA.P. Moller - Maersk Jun 2021 - Oct 2021İstanbul, TürkiyeLearn to manage customer service in the Maersk EME (Eastern Mediterranean Region).Receiving training on the operation of sea and land logistics.Understanding customer requests and directing them to the right department.Efficiently manage time to streamline daily workflow.
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Student CouncilIşık Üniversitesi Apr 2021 - Sep 2021Actively communicating with all students at the university, taking notes, and sharing students' wishes and complaints with other members at the council meeting. Managing the university's Instagram and student council e-mail accounts. responding to e-mails regularly and assisting in solving student problems.
Didem Ok Education Details
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Global Business Management -
International Trade
Frequently Asked Questions about Didem Ok
What company does Didem Ok work for?
Didem Ok works for Holiday Inn
What is Didem Ok's role at the current company?
Didem Ok's current role is Global Business Management.
What schools did Didem Ok attend?
Didem Ok attended Humber College, Işık Üniversitesi.
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