Didem Yeni Email and Phone Number
Didem Yeni work email
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Didem Yeni personal email
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With over 8 years of experience in customer support, I am a passionate and driven leader who strives to deliver exceptional service and value to users and stakeholders. I have a strong background in mobile applications, entrepreneurship, and project management, and I am currently the Head of Support at Zeplin, an organized workspace for publishing finalized designs and collaborating with teams.As the Head of Support, I am responsible for defining the team's needs, finding resources, prioritizing tasks, managing internal and external relationships, and ensuring alignment with the company's goals and vision. I work closely with all team leads and members, listening to their feedback, supporting their growth, and facilitating their communication with the engineering teams. I also experiment with new ideas and develop flows to improve efficiency and customer satisfaction.
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Head Of SupportZeplin Jan 2022 - Present- Defining the team’s needs correctly and finding resources- Ensuring all the tasks and goals deliver measurable value to the company and support company goals- Prioritizing the tasks and having the motivation to build products/flows to increase efficiency- Managing internal and external relationships on behalf of the Customer Support team- Working closely with all team leads and members, listening to their feedback to make sure that theirneeds are met at regular one-on-one meetings- Supporting the team while they are growing in their role- Managing the interviews and the hiring process from start to end -
Customer Support LeadZeplin Aug 2019 - Jan 2022- Managing the team, providing feedback, and going through performance reviews- Setting up team goals and tracking the progress of tasks weekly/quarterly- Leading and mentoring team members, following crew goals and vision- Experimenting with new ideas and developing flows to improve efficiency
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Customer Support EngineerZeplin, Inc. May 2016 - Aug 2019Zeplin is an organized workspace to publish finalized designs, where the entire team can collaborate toship beautiful products together — founded in 2014 (Y Combinator startup) today it has 5+ million users.- Answering user questions and providing solutions for their issues — investigating issues using designfiles, logs, tools (like Stripe, Retool, Mandrill, etc.), databases, and the codebase to figure out the rootcauses and ping the responsible crew if necessary- Listening to their insights about the product, new features, etc.- Working closely with the engineering teams, sharing insights and issues to prioritize them in theroadmap- Testing new releases- Ensuring customer satisfaction by keeping the help site up to date, making sure that our automatedemails are updated/useful, keeping track of metrics
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Software DeveloperEşya Kütüphanesi Apr 2014 - Aug 2016Istanbul, TurkeyEşya Kütüphanesi is a system that supports sharing and reusing instead of buying thus reducing the use of resources. The platform is based on borrowing from and lending to people around you; your friends, your neighbours and total strangers.
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Co. FounderGiysicini Jul 2011 - Apr 2015Istanbul, TurkeyGiysicini is an application where you can store your own clothes and create your virtual wardrobe by taking pictures of them or choosing from the brand catalogs. -
InternAvea Jun 2010 - Jul 2010Istanbul, TurkeyTechnology / Value Added Services
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InternTurk Telekom Jul 2009 - Aug 2009Istanbul, TurkeyOperation and Maintenance Department
Didem Yeni Skills
Didem Yeni Education Details
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Electronics And Communications Engineering -
Kırklareli Anadolu Lisesi
Frequently Asked Questions about Didem Yeni
What company does Didem Yeni work for?
Didem Yeni works for Zeplin
What is Didem Yeni's role at the current company?
Didem Yeni's current role is Head of Support @ Zeplin | Team Management, Support Operations, Process Improvement.
What is Didem Yeni's email address?
Didem Yeni's email address is di****@****ail.com
What schools did Didem Yeni attend?
Didem Yeni attended Yildiz Technical University, Kırklareli Anadolu Lisesi.
What are some of Didem Yeni's interests?
Didem Yeni has interest in Location Based Services, Fashion, Social Media, Social Commerce, Civil Rights And Social Action, Local Advertising, Analytics, Environment, Retail, Human Rights.
What skills is Didem Yeni known for?
Didem Yeni has skills like Mysql, Mobile Applications, Entrepreneurship, Web Development, Html, Css, Project Management, Photoshop, Product Management, Illustrator, Mobile Testing, Customer Support.
Who are Didem Yeni's colleagues?
Didem Yeni's colleagues are Drake Heuerman, Fatih Ok, Golu Gopal, Melisa Sener, Elliot Tu, H. Cem Öztürk, Yılmaz Yalın Usanmaz.
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