Didi Ho Email & Phone Number

Hong Kong Sar

1) Central Market Revitalization Project (Pre-opening Core Team)• Set up workflow & SOPs for the Customer Service team• Ensure smooth operation of the Concierge counters to deliver tip-top serviceto all tenants and visitors• Planning and execution of the Pre-opening training program• Develop the overall image of the Customer Service team• In charge of the Guided tour scheme including training, RSVP and coordination2) Training & Quality Assurance• Design and establish service training for front-line staff of the PropertyManagement Service Department• Provide Customer Service training to front-line staff and new joiners• Establish and execute the Quality assurance program • Work closely with the customer service team to identify areas where workprocesses might be improved and make relevant recommendations to themanagement

Kerry Hotel Hong Kong

• Established Guest Engagement Program during quarantine operation (Dec2020- May 2021)• Coordinating all aspects including Desk/VIP/F&B service of the Club to ensurethe smooth operation• Involvement in designing Special Occasion room packages/decoration/set up • Provide customer service training within the team/cross-department • Setting goals to improve the team's performance• Monitor the team's performance, and motivate the team by coaching andon-the-job training • Work closely with the Culinary team to ensure the Club menu and foodpresentation are up to standards• Encourage guest feedback for improvement

Kerry Hotel Hong Kong

• Pre-opening preparation and opening experience • Assist managers in setting up the service flow of the Club desk and Clublounge operation• Maintain communication and good relationship with all departments withinthe hotel to ensure quality service to guest• Building loyalty between guests and the Club• Supervising and motivating the team, to ensure the smooth execution of dailyoperations• Represent the team to attend the regular meeting to review serviceperformance and customer feedback, create an action plan for improvement

China

• Review and set up the work scope and SOPs of the team• Organize the workflow and service standard, drive the team to deliver a highlevel of service standards to guests, to increase guest satisfaction• Provide relevant training to the Front Office team, Customer Relations team,and Concierge team• Ensure daily smooth operation, supervise and monitor the team's performance

• Duty in charge of the Executive Club operation and Guest Relations operation,ensuring smooth operation and service standards to guests consistently• Create different experiences during the guest stay, to exceed guestexpectation• Departmental Trainers, create and provide relevant training to the teamregularly• VIP/Special occasion amenities arrangement

• Perform daily duty at the Club desk for reception service, F&B service at theClub Lounge• Provide professional Concierge service to guests, itinerary/ restaurantrecommendations• Strong communication with all departments, highlight the Club area to ensurea high-quality level of service to guest• Provide room tour service to different types of guests (Business, Wedding)

Regal Oriental Hotel In Kowloon City

• Duty in charge, ensuring smooth operation at the Club desk for receptionservice, F&B service at the Club lounge• Provide on-the-job training to service associates/new joiners

Regal Oriental Hotel

• Perform front office duty, individual/group check in out service• Club lounge operation with F&B service

72 Mody Road, Tsim Sha Tsiu East

• Provide F&B and catering service• Assist in Chinese restaurant & Banquet daily operation• Handle guest's inquiries and requests• Serving VIP guests, building relationships with guests to gain loyalty• Table set up and food serving performance

Bachelor Of Arts - Ba, Business Management

Professional Diploma Program In General Counseling

Higher Diploma, Tourism And Hospitality Management

Activities and Societies: Choir,