Didier Larcher Email & Phone Number

Nottingham City, England, United Kingdom

Nottingham City, England, United Kingdom

Role: I provided strategic direction, overseeing risk identification, assessment and mitigation in accordance with the risk and control framework. I tracked critical KPIs/KRIs such as NPS and compliance breaches, driving continuous process improvements and ensuring ongoing and future regulatory compliance.Achievements:- I prepared risk escalation slides for board meetings, outlining critical risks and mitigation plans. Collaborated with cross-functional teams, including Tech, Product, Legal and Compliance to gather comprehensive risk data. I facilitated informed decision making by providing vital risk insights to the board, resulting in risk acceptance, approval of mitigation plans, or support for prompt risk resolution- I implemented an Operations wide end to end loss event remediation process. I overcame challenges through building strong stakeholder relationships and escalating critical issues to vice president level. This resulted in strengthened processes and controls, meeting enterprise guidelines and timelines, and zero repeated loss events- I mitigated a key operational risk by reducing the written complaints backlog by 50% and 'under investigation' waste by 90% in 2 months through the successful implementation of initiatives such as new SMS progress updates and revamped contact centre escalation procedure- I effectively coached the team in developing smart, efficient control suites and testing, which led to the UK having no issues in the 2022 enterprise audit and remaining compliant with FCA regulations

Nottingham, England, United Kingdom

Role: I provided strategic direction, overseeing risk identification, assessment and mitigation in accordance with the risk and control framework. I tracked critical KPIs/KRIs such as NPS and compliance breaches, driving continuous process improvements and ensuring ongoing and future regulatory compliance.Achievements:- I successfully mitigated a significant operational risk by proactively closing 150,000 inactive credit accounts, refunding credits to customers. Reduced lending exposure by £700 million, freeing up capital for new opportunities. Collaborated with marketing and influenced leadership - I led a comprehensive reassessment of risks and controls for a critical process, conducting a thorough review and re-evaluation of all existing risk data. Created a new consolidated risk register, leading to a 75% reduction in controls, decreased testing frequency and saved over 50 hours per month - I led the team in completing 3 proactive remediation exercises on high impact issues (loss events involving root causes analysis) in short timeframes whilst providing good customer outcomes through coaching, internal escalations and partnership with data analysis team

Nottingham, England, United Kingdom

Role: I implemented robust risk and control frameworks, improving documentation, whilst tracking KPIs/KRIs to enhance quality, costs, mitigate risks and ensure compliance and drive process improvements.Achievements:- I delivered a complex enterprise complaint standard enhancement project within challenging circumstances, including tight deadlines, limited resources and different regulations to the rest of the enterprise. This resulted in the successful closure of multiple audit findings, ensured ongoing compliance with UK FCA regulations, internal standards and significantly strengthened controls and monitoring - I mitigated risks by implementing new procedures, such as the use of pre-prepared paragraphs, through collaborative efforts with external agencies, service delivery teams and agents. This significantly enhanced the quality of complaints handling whilst reducing associated risks.

Nottingham, England, United Kingdom

Role: I implemented robust risk and control frameworks, improving documentation, whilst tracking KPIs/KRIs to enhance quality, costs, mitigate risks and ensure compliance and drive process improvements.Achievements:- I mitigated operational risks and ensured compliance by successfully implementing customer-centric processes, which involved replacing emergency credit limit increases and delivering a 95% reduction in error rates for a critical financial process. This ensured compliance and required seamless collaboration with multiple teams and departments- I ensured timely implementation of agent processes for handling Persistent Debt at 18 months, despite delayed agreement on the strategy, ensuring ongoing compliance with FCA regulations. Instrumental in influencing leadership to adopt automated solutions

Nottingham, England, United Kingdom

Role: I implemented robust risk and control frameworks, improving documentation, whilst tracking KPIs/KRIs to enhance quality, costs, mitigate risks and ensure compliance and drive process improvements.Achievements:- I led the certification of 7 critical business processes within a 9 month timeframe by coaching the team to take ownership of the project. I facilitated the mapping of processes and the design of control frameworks, resulting in a comprehensive revamping of risk management- I strengthened governance and controls through cross-skilling and efficient documentation, resulting in two successful audits with only one low-level issue identified across both

Nottingham, England, United Kingdom

I successfully merged the data analysis and forecasting teams by engaging with team members and stakeholders, identifying and addressing their needs, and creating roles that met both business and employee development goals, resulting in increased engagement and optimised business outcomes

Master Of Science - Ms, Air Transportation

Bachelor Of Arts - Ba, European Business Administration

Bachelor'S Degree, Etudes Supérieures Européennes De Management