IT Project Manager

IS Service Manager, accountable for the quality of the delivery , maintenance and change management process of the application portfolio for Corporate Functions (HR - Finance - Legal - Corproate Affairs ) across the EU region.Key accountability was to analyse local business requirements, identify the proper solution available in the PMI Global IT/IS application portfolio and lead the end-to-end support of the solution, with a special focus for the the delivery of custom modules to fit gaps with validated local requirementsThis task included to lead and support Lean / Design Thinking workshop with cross functional teams, in line with the Digital Transformation initiative of the company.

Supporting the Leaf Business Unit in PM Italy for their IT needs:Design and delivery of a custom transactional solution supporting the daily activities of the department (Raw tobacco buying and first transformation in material inputs for the cigarettes production plants)Development of a Business Intelligence solution covering the integration of all relevant data sources in a local data warehouse solution, and the set-up of a BI Reporting tool built on Tableau and Power BI tools Guarantee the appropriate integration of the local solution into the Global PMI IT applications portfolio and the correct management of the Software lifecycle methodology.Leading the activities of on-going improvement Business Process through the implementation of Agile and Lean methodologies

IS Service Manager for Italy, accountable for the quality of the support, maintenance and change process through the execution of the appropriate Service Level Agreement (SLA) and the Operations Level Agreement (OLA) between our local users and all IS stakeholders across the company. The IS Service delivery model relies on the ITIL methodology.Project Manager Italy for the Upgrade of the SAP solution up to the latest version (SAP version 6.0)Implementation of the Italian section of the Corporate Intranet (based on Interwoven / Autonomy solution) after completion of the appropriate fit/gap analysis between local business needs and the company application portfolio. Development of Collaboration tools based on Documentum and Sharepoint solutions

Responsible for the collection and analysis of the business requirements of our Sales department to implement a corporate CRM application provided by our headquarters. Key focus on Fit/gap outputs and the appropriate configuration and/or custom developments required of the solution to fit business / legal requirements of our local users.This core application was developed on a Siebel CRM solution. The deliverables of this project included tests activities, preparation of the training material and set-up of the application service support.Short term assignment to the Philip Morris headquarters in Lausanne, Switzerland.

Team member of the SAP Competency Centre of GSK (Lakeside - London) Support Business Representative during all the steps of the Change Management Process of the SAP ERP as well as the related custom legacy systems ( Shop floor and labelling application) in order to maintain the quality (from a compliance and validation point of view) of those systems after go-live.

Coordination of a team of both technical and business resources responsible for the execution of test scripts that guarantee the correct implementation of an ERP System SAP, in line with the compliance requirements expressed by the healthcare authorities (e.g. structural code review, unit tests cases, system and users tests appropriately documented).

Development of ABAP/4 programs (PM and PS modules interfaces between SAP R/3 and legacy systems) in TIM SpA (Telecommunications) and Mercedes-Benz Italia (Automotive industry).

Creation of key statistics of the daily activities of the department using Microsoft Office (e.g. shipments volumes, number of orders handled, KPIs about total productivity of the department).for the affiliate PARFUMS ET BEAUTE BELGILUX (Groupe L'Oreal)