- Branding: visual identity rebranding, visuals/supports creation - Action plans: set-up & field activations - R&D products & trends analysis & Go to Market process- Social Media: strategy & content creation (incl visuals)- P.R.& copy strategy - Community Management: tool set-up, customer complaints & statistics- Website: content update & App development - Survey: customer satisfaction & product analysis- Delivery: strategy & actions - Retail: creation of visuals & trade shows

Inbound Marketing, UX/UI, Community Management, SEO/SEA, Web copywriting, Wordpress , Dashboarding Data mining , Big data, Photoshop & Illustrator (basics), Budgets, Media planning & buying, Monitoring & E-reputation, KPI's & Metrics, Display landscape, Consumer journey, Targeting, Segmentation, Positioning, POES, Blueprint, Digital PR, Emailing (Mailchimp), HTML (basics), Google Analytics, Tag Manager.

6 months undefined contract to work on the Ekivita Edenred product• Development of the graphic charter & rebranding plan• Redesign of the website & App (pitch, lead gen, landing pages, CTA)• Communication B2B & B2C (narrowcasting, intranet, bannering, flyers, mailing)• Creation of sales docs (sales presentation, videos, cross selling, client reviews)• Migration of customer platforms (communication plan)

Media relationships (parterships, budgets, campaigns, advertising, press releases)Internal & External CommunicationCustomer Service Supervisor Website managementSocial Media ManagerSponsoring, partnerships & projects management

Certification in Communication, Events Management and Community ManagementCertification in Photoshop, In Design, HTML CC, Dreamweaver via ADN Technology

Responsible for internal communication within CWT Benelux Internal and External Newsletters Press Release Coordination Management of IntranetSupport to Internet webmasterSupplier Management support (commercial activities to stimulate company’s sales policy towards staff & clients)Crisis Communications Manager Benelux (strikes and other incidents that affects travel)Marketing Fund & actions with suppliers coordinationEvents Coordinator (for clients and staff)Project Leader (internal leads generation, travel crisis communication plan, new intranet site, new internal communication plan, rebranding deployment)

Responding to RFP’s ( technical questions , Layout …)Administrator of CWT Statistical Tool in Belgium : PMCAdministrator of CWT Client Surveys tool in Belgium : Sphinx Airlines contracts loading follow upAdministration of CWT CRM Belux Sales reports, Pipeline Reports S.P.O.C. of the sales team/providers other CWT dep

Supervision of a 7-people teamClient liaison and contract administration for the European Institution Airline contracts (fare loading, processing contract extensions/updates) Oversee the administration of air/rail tickets,compliance a,d quality control to reduce the nr of ADMAdministration of BSP Link (including refunds, Billing, ACM )

Manual fares, refunds, ADM'sIn charge of Airlines contract & fares loading

• Help desk for travel agents & frequent flyer support• Ticketing & handling agent at Brussels Airport

• Internship that turned into an undefined contract• Manual fares, prepaid, BSP, refunds, tickets issuing