Didier Lorentz-Ladroue Email & Phone Number

Nantes, Fr

St Sébastien Sur Loire

Nantes

Mission de Directeur de programme comme consultant freelance auprès de la branche Lait du groupe Agrial (2eme coopérative agricole en France). Projet de consolidation de datacenter et d' infogérance des systèmes d'information de la branche.

Nantes Area, France

Production Manager in the outsourcing division of GFI informatique. In charge to improve efficiency and effectiveness of the infrastructure service line operated from several shared services center located in Europe.Management, Capacity Planning, Strengthen competences of the teams, Before Sale, Finance, HR, Performance through KPIs Operation Manager dedicated to the CNES outsourcingManaging 100 people in Operations, System Administration and Network with objective to reach our service level agreement.

Ancenis

Participate actively to the transformation of IT to improve IT cost efficiency and effectiveness by simplifying the IT infrastructure architecture.. Focus on value added services with a philosophy of implementing the right service at the right cost for the company.Continue to implement ITILV3 processes within IT infrastructure to move toward a much more service oriented IT.It includes the Service Desk, PC support, Infrastructure and Systems.Key successfully completed projects:Datacenter outsourcing (RFP, Projet management, Architecture)Implementation of a MPLS network for Manitou BF (including RFP)Implementation of ITIL processes within Operations.Lan/Campus hardware replacementWifi implementation throught plant and offices including Internet guest accessSecurity - firewall replacement and WAF implementation. Segregation of LAN between Office and Manufacturing Creation of the position of Information Systems Security Manager (ISSM) Collaborative tool - Google suite implementation + smartphone fleet - MDM GoogleBlade H replacement (chassis IBM Flex system) SAN implementation, Veeam (backup) Migration to VMware 6.0

Epernon - France

This new position will help me to complete my experience and skill within IS Operations. I lead a global team of IS professionals in charge of operating our Global Data Centers located in the United States. Some of my duties and responsibilities are:1: Develop and administer environmental, health, safety and security programs2: Develop future data center initiatives in order to meet needs for reliable Data Center resources3: Provide monthly and yearly facilities reports 4: Comprehensive annual inspections5: Communicate with IT Working partners, Data Center Clients and management6: Communicate, train and review the processes with all employees7: Update and Maintain Data Center Processes, change management, daily operations, outage and emergency processes 8: Participate in a comprehensive inspection, maintenance and update process9: Plan, coordinate and manage installation and maintenance activities10: Supervise and direct all Data Center staff11: Troubleshooting and resolution of Data Center infrastructure problems12: On call 24 hour Data Center Operations management to ensure the Data Center Facility is always functionalAs IS site coordinator, I am also in charge to do the liaison between IS management located oversea and IS resources located in France. It includes budget follow-up, support or lead cost savings initiatives locally.

Epernon France

Managers several internal IS teams globally (25 people).Manage the Global Network team (7). This team is responsible to design the corporate network and to provide a high level of service to the end user community in term of network availability and quality of service (QoS) at the most effective cost for the corporation.Lead several cost inititiatives and service improvement by introducing data streamlining optimization using Riverbed technology and issuing a Request for Proposal leading to a change of MPLS Supplier (Verizon)Initiative awarded with a bronze keys to success in 2008 for significant savings made on datacom cost ($645,000 per year).Manage the Global user administration team (10). User account set up in multiple IS systems following internal corporate policy and SOX requirements. SOX audits.Implementation of Segregation of Duties recommandation within SAPManage the Global Electronic Communication team (Lotus Notes, Blackberry’s) (7).This team is responsible to provide all messaging services (servers, notes client) including CRM databases availability and blackberry support.Manage Capacity Management team (2)Provision of disk space to support the business growth. It includes Storage Area Network and tape library management.Disaster Recovery and Business Continuity (1) Backup center exercisesEnsures user service levels are defined and reported on for all aspects of User service. Budget of $8 millionsRelocated in France in 2007

Greenville, South Carolina (Usa)

My mission was to set up a multi-linguale Global Service Desk responding to any IT type of issue.Hire, Train, and Manage the internal Service Desk teams (20 people).The Global Service Desk is operating 24*7 answering in English and Spanish for internal users globally (platform in Duncan South Carolina) French, Italian and Brazilian Portuguese supported locally by local platforms during office hours.Ensure the service desk respects agreed service levels with the different Business Units. (Time to answer, % problems resolved at first call…….)Ensure that problems and requests not in the scope of the service desk are routed to other support groups and escalation procedures are followed.Champion, facilitate and measure service improvements with all support groups throughout IS.Main achievement:Rate of first call resolution from 30 to 60% in 9 months.Budget of $2 millionsProject awarded a bronze keys to success in 2005Relocated in South Carolina (USA) in 2004

Epernon France

My mission was to provide to distributed systems with a more mature support model (standardization, change management, procedures)Manage a team of 12 technicians. - Asset Management (remedy) 1000 desktops /200 laptops /200 network printers/30 Cisco switches - Manage installations / hardware & software migrations. - Level 1 and 2 incident management (Remedy as a call tracking tool) 8 manufacturing sites operating 24*365 - Manage new deployment/renewal/software upgrades - Manage Service Levels agreed with the business - Hardware Selection (Dell)

Epernon France

Lead a team of 4 engineers in charge to resolve level 3 incident and to provide transversal expertise (from network to system) to other IT support team.Operation on IBM Mainframe 3090 MVS/CICS

France Epernon

In the scope of a job rotation program, to enlarge my vision and skill to a broader aspect of IT, I took a Business Analyst position.My responsabilities were, but not limited to, gather user's request of application improvement, validate feasibility with the development, write specifications, test and validate changes, transfert into production after approval, document user oriented procedures, train super users.

Epernon France

Operation Analyst at the European Data Center - Operating on IBM Mainframe 3090 MVS/CICSIn charge of batch scheduling for Italy and the UKImplementing new batch into production (JCL/PCL)Management of disk spaceProject Manager for the implementation of Operation tools such as Cortex PDB and OPC 131

Epernon France

Payrol system management

Master Of Business Administration (M.B.A.), Executive

Activities and Societies: Writing several economic articles on Stiglitz

Bts, Accounting, Finance