Didier Okou Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

Collaborating and working with the company, providing a comprehensive white-glove elite service for those that need a concierge-style of VIP IT support over the phone or face to face.Working as part of a team to set up, upgrade, repair VIPs, PAs & EAs IT equipment (home & office) Customers are ranging from Board members, C-Suite Executive level Directors.

Watford, England, United Kingdom

• Provide third-level support for external store support helpdesk and communicate related issues to European business partners as appropriate.
• Roll out new store technology & POS technology refresh
• Utilize the PRL helpdesk applications (ServiceNow, Citrix Storefront, DameWare, JumpBox) to access problem tickets assigned to 3rd Level Store Systems Support
• Work with POLO technical departments and vendors in the testing and selection of new hardware.
• Respond in a timely manner to ad-hoc technical requests during store-related POS works
• Run the daily tickets report on Service Now

London, England, United Kingdom

• Providing on-site and telephone 2nd line technical support to users & VIPs
• Liaising with the Service Desk team and other engineers on other sites where and when necessary to resolve issues faced by users on a daily basis
• Troubleshooting issues on Windows, Mac, Emails, VPN, VMware, Network connection,
• Android & IOS mobile devices enrolment using Microsoft Intune MDM
• PC & Laptops building
• Meeting rooms Video Conference set up & support

London, England, United Kingdom

• Providing first & second-line IT support to Burberry ltd users across offices & stores in EMEA, USA and Asia-Pacific through the in-house call login software (Remedy Force)
• Creating & maintaining users account using Active Directory
• Unlocking & resetting users accounts passwords
• Providing technical & troubleshooting assistance related to networks, PCs, Software, Mobile & Tech devices (iPad, iPhone, Audio Visual, Printers & Scanners)
• Accessing remotely user’s computers to troubleshoot issues or install software
• Escalating complex incidents to 2nd & 3rd level support

Poole, England, United Kingdom

• Providing technical support within SLA to customers across EMEA via multiple Touchpoints (inbound/outbound calls, chat & emails) by setting up & troubleshooting their products
• Dealing with customer’s Google account issues, play store products returns & refunds queries
• Including applications, Digital contents, Movies, Music & Books
• Accurately logging customer & product information into the system
• Escalating and transferring calls and matters to relevant teams and level when necessary

London, England, United Kingdom

• Sites visit and remote support
• Laptops & PCs building and hardware testing
• Operating systems, software, hardware installation, configuration & troubleshooting
• Data recovery; Network, server set up & maintaining
• handling customers queries & support over the phone
• Educating & training customers on the safe & best use of computers & other electronic devices.

London, England, United Kingdom

• Take responsibility for all staff aided administration including staff and pupils’ files and statistics.
• Maintain personal records including salary assessments, sickness, attendance & holiday records.
• Keep office organized, paperwork and data filed appropriately.
• Ensure all pupil records and documents are properly maintained, filed, and manually/electronically transferred when pupils leave or join.
• Word processing confidential letters, reports, and documents including policies, school development plans, and prospectus if required.
• Responsible for all IT related issues (school website, database, network, computers upgrade & update, software installation, troubleshooting).

London, England, United Kingdom

• Managing the issuing and returning of the library’s stock
• Shelving stock and keeping the library in good order
• Withdrawing stock under the direction of the librarian
• Proving support for cataloging of new material to the library collection
• Processing new material so that it is ready for shelving
• Library system managing & supporting its use by students

Bachelor'S Degree, Mathematics With Business Applications

Mathematics

Certificate In Advanced English (Cae), English Language And Literature/Letters

Bepc (Gcse) & Baccalaureate (A Level), Mathematics, Physics, Natural Science, French & English