Teleperformance is a multinational BPO company. Providing services to a top tier client.I’m taking crucial part as a Global Tech Consultant in Spotify, especially the Spotify Ads Manager platform, a digital marketing platform exclusively served in Spotify music and podcast.• Ensuring Spotify Ads Manager’s seamless service deliveries on a global scale operation• Delivered expert system support, troubleshooting, provide implementation consultation, and collaborating closely with various tech squads to enhance business processes and user experience• Worked in tandem with global scale Client Partner, Sales, and Customer Success team to drive system improvements and expedite bug resolution

Legit Group is a multi-brand cloud kitchen conceptor and operator, affiliated to ISMAYA Group• Spearheaded maintenance and support for a suite of enterprise applications including :1. POS System "ESB POS"2. Odoo ERP for Ismaya 3. ERP "ESB Core" for Legit4. Middleware "Grip Link"5. Customer Loyalty Apps "Fooma"6. Warehouse Management System "Grip Scale"7. Procurement Platform "Sabre"• Ensuring seamless operations across Legit Group's multi-brand cloud kitchen platforms• Delivered expert system support and analysis, collaborating closely with various departments to enhance business processes and user experience• Forged and maintained strategic partnerships with key vendors and business partners such as ESB, Gojek, and Grab, resolving system-related issues promptly• Worked in tandem with IT Development and Operations Teams to drive system improvements and expedite bug resolution, boosting overall efficiency• Led and mentored a team of junior IT Application Support professionals, fostering a culture of continuous learning and development• Compiled and presented comprehensive IT reports to management, highlighting performance metrics and strategic insights• Achieved a milestone in systems integration by successfully merging Ismaya Restaurant and Legit Cloud Kitchen delivery systems with Middleware for Gojek & Grab platforms.

ÆON is the largest retailer in Asia and a retail network comprising around 300 consolidated subsidiaries and 26 equity-method affiliated companies• Spearhead seamless functionality of core systems including: 1. ERP “Profit”2. POS System “Seito”3. AEON B2B Platform4. AEON Warehouse Management System• Expertly troubleshoot and resolve application issues across various departments, ensuring minimal downtime.• Serve as the pivotal liaison for IT-related communications between internal teams and external stakeholders.• Manage and expedite issue resolution, system upgrades, and User Acceptance Testing (UAT) with vendors as necessary.• Innovate by developing and implementing automated processes via ETL tools such as Pentaho and Talend, optimizing IT operations.• Execute sophisticated SQL queries (PostgreSQL) to facilitate insightful business analysis.• Uphold exemplary project and task documentation standards utilizing Trello for maximum clarity and efficiency.

Responsibilities are the same scope as Junior IT Payroll, but not limited to :• Spearheaded mentorship for newly recruited IT personnel, providing expert knowledge transfer and guidance on IT-related issues.• Developed and maintained key IT documentation, including Working Instructions, Checklists, Knowledge Sharing materials, and Standard Operating Procedures (SOPs).• Ensured high-quality IT service delivery by performing Quality Assurance roles, including verification of HRIS system setups, offering corrective feedback, and filtering issues for escalation to development or support teams.

PayPrime is an end-to-end managed payroll processing service provider, combining proven service delivery with advance In-house technology, experienced local Payroll Specialists and know-how in payroll operations affiliated to KPSG Group• Spearheaded initial HRIS/payroll system setup, aligning with client specifications and adhering to strict SLAs using Java and Microsoft SQL Server technologies.• Conducted thorough system testing to ensure seamless functionality before project launch.• Managed daily IT payroll operations, including system enhancements, troubleshooting, and hardware/software maintenance.• Maintained critical applications such as Employee Self Service and File Dispatcher, ensuring uninterrupted service.• Served as the pivotal liaison between operational, implementation, and IT departments, facilitating effective communication and project success.• Orchestrated Change Requests from clients, leading internal UAT to guarantee quality before operational team evaluation.• Conducted regular inspections of IT equipment to ensure optimal performance, including servers, UPS systems, and office peripherals.• Directed system migrations to update OS and database versions, ensuring contemporary and secure operations.• Coordinated with external IT vendors to resolve complex issues, ensuring timely and effective solutions.

Garment Retail Company with the brand "Polo"​ in Jakarta, Indonesia• Guaranteed optimal network uptime and seamless operation of IT peripherals at both Headquarters and stores across the Jabodetabek area through proficient remote and on-site support.• Executed Electronic Data Processing for diverse applications, including Point of Sale (POS) and Employee Attendance, ensuring data integrity and consistency across retail outlets.• Managed the escalation of application bugs, deployment of updates/patches, and fulfillment of new operational requirements for critical systems such as POS System and Employee Attendance Platform• Oversaw comprehensive IT Asset Management, maintaining an accurate inventory and ensuring efficient resource allocation.