Diego Alva Gallardo Email & Phone Number

Lima, Perú

I currently participate as a pre-professional intern in the B2C areaResponsibilities:• I support the preparation of forecasts, outlooks, and KPI tracking.• I provide support for the commercial maintenance of the product portfolio and providers management.• I track invoice entries and issue POs.• I provide support for monthly projects and campaigns.• I schedule and document meetings between internal teams and providers to facilitate the development of business campaigns.

Perú

Worked as a Customer Service Agent at Turo, utilizing my strong English communication skills to provide top-notch support and ensure an excellent customer experience. Achievements: • Customer Interaction Excellence: Successfully managed and resolved over 20 customer inquiries per day through multiple channels (phone, email, chat), achieving high customer satisfaction ratings. • Process Optimization: Expert in identifying and implementing process improvements to boost efficiency and service quality. • Team Collaboration: Effective team player with experience in training and mentoring colleagues, fostering a collaborative work environment. • Conflict Resolution: Adept at resolving conflicts and handling challenging customer interactions with professionalism and empathy.

Lima, Perú

I participated as a pre-professional intern in the area of personnel administrationAchievments:• Inventory and Efficiency Improvement: Organized and optimized personnel records, implementing an inventory system that enhanced accessibility and reduced search time.• Document Management: Successfully processed and managed over 1,200 documents through various mass request operations, ensuring accuracy and efficiency.• Documentation Compliance: Regularized pending documentation dating back to 2022, ensuring full compliance with organizational standards.• Employee Onboarding: Facilitated the onboarding process for more than 50 employees, meticulously managing entries in both T-register and internal systems.

Perú