Diedra Ha Email & Phone Number

PointClickCare is the market leader driving the transformation of healthcare vulnerable and complex populations through a broad, connected care network powered by deep insights with a commitment to value, outcomes and innovation. We connect post-acute and acute care settings, people and systems like no other company. Our steadfast commitment to our culture and to providing growth opportunities to our employees is evidenced by recent recognition of PointClickCare as one of Canada’s best-managed companies and most admired corporate cultures.

Alpine, Utah

Purple is an innovative product brand on a mission to meaningfully improve lives by helping Every Body get the comfort they deserve and the support they need. Home of the one, the only, the Purple Grid™. Purple's premium comfort innovation products start in the bedroom and extend beyond to provide optimal comfort everywhere you go. With a variety of mattresses, bedding, bases, seat cushions, dog beds, and more.As the first in-house UX designer at Purple I have had the opportunity to design numerous solutions and flows ranging from our e-commerce website to digital applications relating to our physical products. As part of the Inspiration and Engagement team, we are in charge of all pre-purchase user interactions up until an order has been placed. This includes continuously testing new and innovative ways to enhance our promotional flows, full site redesign, collaborating with other teams on finding new ways to tell our story, and much more. Moving to our Purchase and Beyond pod allowed me to learn more about our backend SLA structures and partnerships as well as how we interact with the user at each step from checkout to delivery. -Create information architecture, high fidelity wireframes, and clickable prototypes that realize the vision from product and user research gathered-Focusing on user-centered design principles creating simple and intuitive user interfaces that contributed over 151% YTY profit growth-Work with leadership to set standards and optimizing collaboration between internal and external departments-Honed presentation skills in front of C-Level Execs and All-Hands department meetings-Design and launched multiple pages and components on Purple.com-Provide mentorship and evaluation of other team member's work

Midvale, Utah

Overstock.com is a tech-driven online retailer based in Salt Lake City, Utah that sells a broad range of products in the latest trends, including furniture, decor, rugs, bedding, and home improvement, all at the lowest prices. Since 1999, Overstock has evolved from a fledgling startup to a billion-dollar online retailer as a result of a hard-working and creative team. As a UX Product Designer for Overstock, I'm currently working on the Homepage and LPO (Landing Page Optimization) Marketing team focusing on multiple projects that include internal B2B applications and B2C landing pages. I was previously working on the UGC (User Generated Content) team, specifically focusing on lists, profiles, and registry (redesign launching soon!).-Conducted competitive research, user research, and user interviews-Usability Testing-A/B Testing-Discover product gaps-Wireframes and Prototypes-Ideate design components with developers

Roy, Utah

Clearview is a workforce performance management system engineered by call centers for call centers. Clearview drives successful call center operations by aggregating data from disparate systems and *acting on that data* with proven business acceleration processes. By delivering real-time performance dashboards and engagement tools from the executive level down to the agent level.I am responsible for the creation of designs and idea implementations on the Gamification Team. On this team, I have worked on redesigning current elements of the program, as well as creating designs from scratch. While conducting my own user research through building relationships with clients and conducting user interviews and testing. -Designed and tested usability on program flows-Discover product gaps-Conducted user research and interviews, while building relationships with clients-Ideate design components with developers, as well as after user research

Greater Salt Lake City Area

CREW - Web ApplicationTask: Create a web application that would help families that have to stay in the hospital for an extended amount of time.The Process:- Conducting user research and creating persona based on data received from interviews.- Creating a Project Creative Brief.- Established a user story map to determine important features needed for the MVP.- Sketching and wireframing lo and hi-fidelity mockups.- Visual design and prototyping.- Usability testing, ideations, and re-prototyping to create a better product after user feedback.

Greater Salt Lake City Area

BUNKY - Mobile ApplicationTask: Create a mobile application that would help millennials find a potential roommate. The Process:- Established user research through interviews, surveys, and competitive research. - Created personas and user story map - Sketching and wireframing lo and hi-fidelity mockups.- Built an MVP using Invision- Usability testing, ideations, and re-prototyping to create a better product after user feedback.

Sandy, Ut

• Coordinates and set-up training classes for new cadets• Process background applications for incoming cadets• Process paperwork for New Instructor Hires• Create academy reports for police academies throughout the State• Process payroll time entry• Assist with front desk duties, takes minutes at meetings and support other department activities and functions

Salt Lake City, Ut

• Reconcile daily sales for hotel, retail outlet and all events related• Prepare daily revenue reports and deposits• Transmit credit card batches • In charge of all front desk responsibilities such as handles in-house guest requests, assist with check-in, phone inquiry, etc...

Sandy, Ut

• Compile, process, and maintain medical records• Protect the security of medical records to ensure that confidentiality is maintained• Review records for completeness, accuracy, and compliance with regulations• Release information to persons or agencies according to regulations

Sandy, Ut

• Prepare customer and service reports by collecting and analyzing customer information • Attract potential customers by answering product and service questions• Resolve any product or service problems• Open and maintain customer account information• Assisted in training new hires

Ux Design

Activities and Societies: A three-month immersive boot camp that focuses on User Experience Design covering the following topics: UX.

Accounting, Junior