Diego J. Email & Phone Number

Financial Services Global Business Unit

Ensure the effectiveness of the onboarding processes of Corporate Clients, in the opening of accounts and maintenance of their portfolios in LATAM countries, advising the client, managing internal stakeholders and leading the resolution of operational and service problems, as well as projects for the implementation of improvements or new products.- Documented best practices of the customer onboarding process, improving customer service times, which allowed increasing the customer satisfaction rate at LATAM level for Platinum customers above 90%.- Supported the migration of the client onboarding process in the Caribbean countries to the Hub, ensuring all necessary controls in synergy with the regional and global technology, operations and product teams.

Design and develop products, services and solutions based on the legal, operational, functional, financial and commercial structure, which generate revenue in the short and medium term and contribute to the value demands required by customers or business allies as defined in the strategic plan of the organization, ensuring the budget revenue of DECEVAL's Business lines.- Performed the documentation of functional, legal, operational and management requirements as product leader of the strategic initiatives of Crowdfunding’s PMO (a2scenso) and the inclusion of the Counterparty Risk Clearing House in the Equity Market, ensuring compliance with budget revenues.- Proposed the feasibility study of a new dividend payment scheme for unbanked investors from simplified savings accounts.- Implemented an improvement in the ADR incorporation and cancellation process from a manual to an electronic process from 5 to 1 day of attention through the DECEVAL platform, improving customer satisfaction.

Bogotá D.C. Area, Colombia

Improve or develop products, services and solutions, which contribute to customer satisfaction and maximum profitability for the organization, through leadership business plan to implementation and revenue generation. Also train the Commercial team in the business lines to realize customer opportunities and contribute proactively to increase business results.- Designed and implemented the model and management system for innovation proposals in DECEVAL SA, to facilitate the feasibility, prioritization and implementation of initiatives with customers generating revenue.- Participated in the product design of the Customer Relationship Management (CRM) system with the commercial managers of DECEVAL's clients and top 10 clients.- Designed market research of the Electronic Invoice and Trading Register - REFEL for DECEVAL S.A. participation.

Bogotá D.C. Area, Colombia

Ensure the implementation of the new transactional operations platform for LATAM countries, ensuring business, functional, operational and technological requirements from documentation, planning and execution of end-user testing, coordinating with local, regional and global operations and technology teams of each country and TCS Colombia and India.- Participated in the migration of Citibank LATAM's Paylink corporate banking platform to the ALTO platform for Citibank Peru, Colombia, Ecuador, Dominican Republic, Paraguay and Brazil, developed from TCS Mumbai India.- TCS Recognition: Top Performer. "In recognition of value-added contributions to Citibank's 2016-2017 Global BPS Unit."

Curso: Gestión De Proyectos Ágil: Herramientas Para El Exito, Project Management

Master Of Business Administration - Mba

Master In Project Management, Strategic Project Management

Specialist Of Operations Engineering In Manufacturing And Services

Recognition: Proof of Academic Excellence, 2015-3 period. "Awarded to the student with a weighted average higher than that approved.

Quality Management System, Certified

"Training of Internal Auditors of the ISO 9001: 2008 Quality Management System". Chamber of Commerce of Bogotá, Course to obtain.

Bsc In Industrial Engineering, Operations & Logistics, Engineering/Industrial Management

Academic Bachelor

Recognition: Conde Ansúrez Medal "Awarded to the integral, versatile, virtuous student in different fields, but above all with great human.