Diego J.

Diego J. Email and Phone Number

| Senior Manager | Customer Experience and Strategy Consulting | Director of Regional and Strategic Projects | MBA | Latam and Caribbean | Digital Transformation and CoE | @ Oracle
redwood shores, california, united states
Diego J.'s Location
Colombia, Colombia
About Diego J.

I am an Industrial Engineer with corporate experience in multinational companies in Latin America and the United States in the leadership of initiatives aimed at the implementation of improvements or new products and services and transformation projects for the financial, real and consulting sectors in improving operations in developing countries. LATAM and Caribbean, in positions of analyst, project manager, specialist, consultant and manager.I seek to solve problems in a structured but flexible way, learning from new industries with teams of experts or projects, leading multidisciplinary teams, in a way that contributes to human, organizational and project development.I am passionate and empathetic, a strategic thinker who cares deeply about achieving results and developing teamwork. From a collaborative leadership, I enjoy executing projects creating synergies and seeking internal and external customer satisfaction.In my work experience I have developed skills such as: leadership, decision making, project management, consulting and creativity.

Diego J.'s Current Company Details
Oracle

Oracle

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| Senior Manager | Customer Experience and Strategy Consulting | Director of Regional and Strategic Projects | MBA | Latam and Caribbean | Digital Transformation and CoE |
redwood shores, california, united states
Website:
oracle.com
Employees:
184101
Diego J. Work Experience Details
  • Oracle
    Principal Consultant
    Oracle Nov 2022 - Present
    Financial Services Global Business Unit
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  • Citi
    Assistant Vice President-Client Onboarding Manager
    Citi Mar 2020 - Nov 2022
    Ensure the effectiveness of the onboarding processes of Corporate Clients, in the opening of accounts and maintenance of their portfolios in LATAM countries, advising the client, managing internal stakeholders and leading the resolution of operational and service problems, as well as projects for the implementation of improvements or new products.- Documented best practices of the customer onboarding process, improving customer service times, which allowed increasing the customer satisfaction rate at LATAM level for Platinum customers above 90%.- Supported the migration of the client onboarding process in the Caribbean countries to the Hub, ensuring all necessary controls in synergy with the regional and global technology, operations and product teams.
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  • Deceval S.A
    Product Specialist Dvc (Deceval)
    Deceval S.A Jan 2018 - Mar 2020
    Design and develop products, services and solutions based on the legal, operational, functional, financial and commercial structure, which generate revenue in the short and medium term and contribute to the value demands required by customers or business allies as defined in the strategic plan of the organization, ensuring the budget revenue of DECEVAL's Business lines.- Performed the documentation of functional, legal, operational and management requirements as product leader of the strategic initiatives of Crowdfunding’s PMO (a2scenso) and the inclusion of the Counterparty Risk Clearing House in the Equity Market, ensuring compliance with budget revenues.- Proposed the feasibility study of a new dividend payment scheme for unbanked investors from simplified savings accounts.- Implemented an improvement in the ADR incorporation and cancellation process from a manual to an electronic process from 5 to 1 day of attention through the DECEVAL platform, improving customer satisfaction.
  • Deceval S.A
    Solutions Manager
    Deceval S.A Sep 2017 - Dec 2018
    Bogotá D.C. Area, Colombia
    Improve or develop products, services and solutions, which contribute to customer satisfaction and maximum profitability for the organization, through leadership business plan to implementation and revenue generation. Also train the Commercial team in the business lines to realize customer opportunities and contribute proactively to increase business results.- Designed and implemented the model and management system for innovation proposals in DECEVAL SA, to facilitate the feasibility, prioritization and implementation of initiatives with customers generating revenue.- Participated in the product design of the Customer Relationship Management (CRM) system with the commercial managers of DECEVAL's clients and top 10 clients.- Designed market research of the Electronic Invoice and Trading Register - REFEL for DECEVAL S.A. participation.
  • Tata Consultancy Services
    Bussines Analyst
    Tata Consultancy Services Apr 2013 - Sep 2017
    Bogotá D.C. Area, Colombia
    Ensure the implementation of the new transactional operations platform for LATAM countries, ensuring business, functional, operational and technological requirements from documentation, planning and execution of end-user testing, coordinating with local, regional and global operations and technology teams of each country and TCS Colombia and India.- Participated in the migration of Citibank LATAM's Paylink corporate banking platform to the ALTO platform for Citibank Peru, Colombia, Ecuador, Dominican Republic, Paraguay and Brazil, developed from TCS Mumbai India.- TCS Recognition: Top Performer. "In recognition of value-added contributions to Citibank's 2016-2017 Global BPS Unit."
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Diego J. Education Details

Frequently Asked Questions about Diego J.

What company does Diego J. work for?

Diego J. works for Oracle

What is Diego J.'s role at the current company?

Diego J.'s current role is | Senior Manager | Customer Experience and Strategy Consulting | Director of Regional and Strategic Projects | MBA | Latam and Caribbean | Digital Transformation and CoE |.

What schools did Diego J. attend?

Diego J. attended Universidad De Los Andes - Colombia, Universidad De Los Andes, Esden Business School, Pontificia Universidad Javeriana, Inlac (Instituto Latinoamericano De La Calidad), Pontificia Universidad Javeriana, Colegio Bilingue Hispano Americano Conde Ansúrez.

Who are Diego J.'s colleagues?

Diego J.'s colleagues are Darius D., Usha R, Simone Rigamonte, Sambuddha Das, Travis Vegter, Pmp, Bratati Dan, Shane Mookram.

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