Diego Rodriguez Email & Phone Number

Colombia

- Bring United Health Care Global plan information such as eligibility and and benefits to members and providers.- Initiate Pre-Authorizations for the services that were scheduled.- Provide and manage information about claim's status to the providers and members.

Bogota, D.C., Capital District, Colombia

- Provide eligibility information about the Humana's plan Medicare and Medicaid to the providers.- Bring to the providers the most accurate benefits about the benefits information following the plan type and Medicare guidelines- Give information about claim's processing status to the providers according to the Medicare Guidelines.

Carrera 13 # 93 B - 51

• Managed and solution of technical problems in security platforms such us CheckPoint, Fortinet, SiteProtector IBM and Blue Coat.
• Troubleshooted, managed and changed configuration of security devices, throgh customer request tickets.
• Implemented new business data security solutions such us virtual firewall VSX, proxy Blueacoat, IPS and Siteprotector IBM for corporations.
• Track, route and redirect customer issues to the correct sources..

Carrera 19 No 126 - 22

• Checked the nodes and the customer premises equipment configuration to ensure a proper performance of the offered services.
• Managed customer service request tickets on Claro CRM system, conducting field activities such as system upgrades and maintenance visits.
• Provided high level customer service to the corporative ones by ensuring solution of technical failures in their services: MPLS, data, Internet, IP telephony.
• Professional advice to corporative customers in the networking services, in order to guarantee the quality of service and seek opportunities for improvement.
• Provide technical support to the Backup test to the companies with redundant internet link.

Cll 23 G No 82-10

• Proposed integrated technologies solutions of storage networks to both private and public companies.
• Designed both storage and telecommunications networks solutions to a Datacenter.
• Participated in the project with Telefonica Movistar in the configuration of two HP 5120 core switches.

Colombia, Bogota

• Provided customer care to the U.S. government benefit program Assurance Wireless, which provided a lifeline and free minutes to disadvantage people or homeless.
• Offered support in the eligibility guidelines to the program, top ups, basic support cell to the corporate customers.