Diego Rodriguez Email & Phone Number

Colombia

- Bring United Health Care Global plan information such as eligibility and and benefits to members and providers.- Initiate Pre-Authorizations for the services that were scheduled.- Provide and manage information about claim's status to the providers and members.

Bogota,D.C., Capital District, Colombia

- Provide eligibility information about the Humana's plan Medicare and Medicaid to the providers.- Bring to the providers the most accurate benefits about the benefits information following the plan type and Medicare guidelines- Give information about claim's processing status to the providers according to the Medicare Guidelines.

Carrera 13 # 93 B - 51

• Managed and solution of technical problems in security platforms such us CheckPoint, Fortinet, SiteProtector IBM and Blue Coat.• Troubleshooted, managed and changed configuration of security devices, throgh customer request tickets.• Implemented new business data security solutions such us virtual firewall VSX, proxy Blueacoat, IPS and Siteprotector IBM for corporations.• Track, route and redirect customer issues to the correct sources..

Carrera 19 No 126 - 22

• Checked the nodes and the customer premises equipment configuration to ensure a proper performance of the offered services.• Managed customer service request tickets on Claro CRM system, conducting field activities such as system upgrades and maintenance visits.• Provided high level customer service to the corporative ones by ensuring solution of technical failures in their services: MPLS, data, Internet, IP telephony.• Professional advice to corporative customers in the networking services, in order to guarantee the quality of service and seek opportunities for improvement.• Provide technical support to the Backup test to the companies with redundant internet link.

Cll 23 G No 82-10

• Proposed integrated technologies solutions of storage networks to both private and public companies.• Designed both storage and telecommunications networks solutions to a Datacenter.• Participated in the project with Telefonica Movistar in the configuration of two HP 5120 core switches.

Colombia, Bogota

• Provided customer care to the U.S. government benefit program Assurance Wireless, which provided a lifeline and free minutes to disadvantage people or homeless.• Offered support in the eligibility guidelines to the program, top ups, basic support cell to the corporate customers.