• Effectively handle incoming service requests to expedite them in a timely manner• Log all warranty service requests received from Service Managers in our in-house software• Schedule appropriate team members to respond to warranty service calls• Order service parts from the appropriate vendor• Log completed services from team members, ensuring problems and resolutions are accurately documented• Interface effectively with warranty staff, vendors, project managers, construction field supervisors, and management• Prepare monthly reports which show a ratio of service requests being completed, rejected or late• Request outstanding payments from vendors to assist in finalizing invoices

• Coordinated with Project Managers and other stakeholders to maintain project budgets, forecasts, cost plans, and other financial information• Gathered project financial information and data from key project stakeholders to compare budget against actual cost and forecast data; provided recommendations and guidance to the Project Managers• Managed information and data within various software and databases• Reviewed data; maintain logs; and ran reports in Prolog software or other tools• Performed budget tracking against Purchase Orders or Subcontracts• Assisted and documented change orders and cash flow• Assisted quality checks and inspections on project controls deliverables

• Provide engineering assistance for evaluating and managing the engineering and construction a Design-Build project• Conduct, review, inspect and analyze field and project studies to ensure compliance with plans, contracts and regulations• Develop, evaluate and/or design new layouts, drawings, plans, specifications• Participate in design progress reviews and substantial completion inspections• Assist in preparing and reviewing technical correspondence, reports, procedural guidelines and project schedules• Facilitate in the coordination, evaluation and response to RFIs, RFPs and Change Orders• Communicate directly and indirectly with contractors to resolve disputes and ensure technical quality• Monitor, review and process financial documents including pay estimates, proposal modifications, work change directives and change orders• Develop procedures for processing estimates to ensure quality control• Review RCA packages before it goes to counsel for approval• Develop procedures for processing Construction Claims

• Reviewed proposals/specifications to understand the needs of the project• Analyzed submittals, RFI’s and change orders to ensure continuation of the project• Assessed test lab results to ensure that concrete material passed the required PSI• Demonstrated critical thinking skills and actively communicated with others to resolve discrepancies• Prepared numerous material takeoffs on monthly estimates using daily reports • Prepared special reports per supervisor’s request