Maintain existing business and sell new transportation services to a portfolio of a global customers in the Latin America RegionManage, maintain and improve the customer’s profitabilityImplement the account strategy set by the Global Customer Manager and Industry HeadsManage sales pipelineCreate a competitive advantage for customers business and price for services across all Business UnitsIdentify, establish and manage multi-tiered relationships across customers to ensure a long-term business partnership and achievement of corporate goalsBuild executive relationships within portfolio customersLead and manage customer presentations and proposals, ensuring there is a common understanding of service expectations and solutions, both with the customer and internallyManage virtual regional teams

Implementation of initiatives using Six Sigma Implementation for processes in the air and ocean cargo departments.Six Sigma Implementation and training for direct reports in departmentKPI and SOP development and implementation for Core Products in Panama. Negotiation with key providers for Air, Ocean and International Ground Transportation to support Sales on RFQ process for major customersDepartment Manager with 4 direct reports and over 40 people in charge. Customer Service Management (over 40 people) with implementation of new initiatives such as ISO9001:2000, ISO 14000, Six Sigma, Accelerating Change & Transition among othersBusiness analysis of local markets in Panama for the Air, Ocean and International Ground Transportation with business to CENAM, Andina and Caribbean RegionDevelopment and implementation of business plans and budgets for core productsMonthly analysis of Key customers revenue and profit for core productsSuccessfully leading of the implementation of SeAir product through Panama, with member of Regional, Global, and Europe RegionsLead the implementation of temperature control products in Panama, including support on audits for all cooling facilities. Follow up, support and training for CENAM colleagues on this initiativeDevelop of Perishable business in Panama for both Air and Ocean Transport, including targeting & pipeline of customers. Lead the implementation of Customer Service office Leading the implementation of Internatioanl Tradelane Management Program in Panama with team member of Panama SMT and counterparts in the USParticipation on the implementation of E-Freight program for IATA in PanamaDissaster Response Team Member in PanamaAid & Relief team implementation in Panama. Monthly reporting to Global office for Panama office results.

Managing Global Accounts and Industrial Projects account in Costa Rica

Air Export Freight handlingSupervising 50 peopleOperations & Customer Service

Dangerous Goods Instructor, training over 300 people (both customers & employees) on a 3 year period, achieving 95% results average on Training Examination by participants

Professor for the following courses:Logistics & Supply Chain MangementInternational Transportation

Professor for students majoring in Logistics onInternational CommerceOperations ManagementInternational modes of transportLogistics

Cargo Supervisor for KLM, American Airlines, LTU