Diego A. Email & Phone Number

• Assists with the administration of a range of competitive benefits (Health and Welfare, Retirement, and Leave) ensuring plan and regulatory compliance;
• Interacts regularly with employees, HR leaders, Payroll, HRIS, and benefit vendors to facilitate enrollment, termination, and changes to benefit elections;
• Serve as a point of contact for employee questions related to eligibility, enrollment, claims escalation, insurance coverage, and general queries;
• Ensure service providers and carriers receive accurate and timely employee eligibility data
• Manage invoices and facilitate payments to all providers and insurance carriers (includes audit and supplier set ups);
• Manage leave of absence (STD, FMLA and LTD) processes;

• Responsible for providing consistent, high quality customer care, and service in a HR setting
• Performs high-volume services through the HR Shared Services Center through standardized processes including administrative work, order fulfillment, and database transactions via telephone, web, facsimile, email or.
• Assists team members and managers with questions regarding Human Resources policies, practices, tools and processes.- Expert on ServiceNow, Tableau, PeopleSoft, Lawson, GHR, CMS, and Microsoft Office

Miami, Florida, United States

• Interview future staff members and coordinate with leadership on ways to be more productive
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Perform miscellaneous hospital telecommunication and clerical work
• Responded to customer inquiries with patience and positivity to establish excellent first impression.

• Minimized patient complaints when it came to their diet orders via organization of their trays
• Organized files and pertinent information also those of my coworkers who needed the help.
• Interviewed applicants and helped with benefit enrollment for employees who did not have computer skills

Miami, Florida, United States

Bachelor'S Degree, Business Administration And Management, General

Associate'S Degree, Business Administration And Management, General