Diego Artavia López Email & Phone Number

Develop solutions on highly escalated issues related to customizations.Work with the internal teams of developers and consultants to provide a suitable solution for customers concerns.Lay out support plan and required adjustments to prepare for upcoming releases.Triage customer technical issues in live D365 environments, work with the customer service team to deliver technical and non-technical solutions.Work with the product team to address flaws in the HomebuilderONE product that would impact multiple customers.Mentor and act as a sounding board for customer service team resources, providing technical guidance.

Costa Rica

Currently working as a developer for diverse industries across LATAM region, as well as a technical consultant to implement specific out of the box solutions around D365 FO, such as Data Lake and Dual Write.

Costa Rica

Provide training to support engineers and Microsoft delivery partners, on specific topics like Data Management, Customizations, Dual Write, Data Lake and Performance for D365 FO.As Escalation Engineer my role requires advance technical troubleshooting skills and situation management, this to ensure an adequate resolution of issues, including assist numerous customers on complex scenarios.As SME on Data Management and Development, we worked directly with product group engineers on specific situations like trending issues and areas to improve, as well as reviewing and testing new upcoming features and documentation.Content creation Create internal documentation to spread knowledge and improve the customer experience by having troubleshooting guides available for specific scenarios.

San José

Assist on escalated tickets and collaborate with peers to help customers with ongoing issues.Work along product team and customers to provide business continuity and improve customer experience around D365 Finance and Operations.Acted as a team leader providing direction to team activities and decision making.Mentor for junior peers on different regions, and act as interviewer during hiring process for future talent on the team.

Costa Rica

Lead a development team to code all internal software requirements, on Dynamics AX 2009 and Dynamics AX 2012, and design integrations with C# and Xamarin, for specific business requirements.Design, review and approve code for deployment.Plan and execution of code migration and testing process from AX 2009 to AX 2012.Promote open-source software for code versioning, bug tracking and code deployment for all the IT department.Planning software road map and requirements priority for stakeholders.Implemented Scrum as framework for software development.

Costa Rica

Design and development solutions for diverse industries across the region, on Dynamics AX 4 and Dynamics AX 2009.Design and development of US GAAP support in Dynamics AX for Latin-American companies, as well as country specific functionality and payroll system.Lead a team of software engineers and consultants on mora than 10 end-to-end implementations.Provide presales presentations and customer prospects analysis in Latin American region.Collaborate with different managers and developers from other regions to improve the quality and pace of several customizations.Plan internal hiring of developers, according to the coming implementations and business requirements for customers, as well as training new talent.Lead and execute more than 10 version upgrades, managing data, testing and training.

Costa Rica

Training of internal and external developers in different versions of Dynamics AX.Web development with SharePoint and Visual Studio tools.Develop a variable budget management system for production control, for housing construction in MX.Develop more than 100 of small and medium complexity customizations for different customers, across Latin America. On financial, trade, production and projects modules.