Diego Avila Email & Phone Number

New York, New York, United States

- Perform tasks determined by Cloud Architect based on statements of work (SOW).- Create documentation of processes, workflows and services used for client solutions. - Familiarize with client’s environment to provide advice based on industry best practices and replicate systems on a lab environment for testing. - Assist with creating new product offerings.

New York City

Work with Cloud Solutions Architect to plan, design, build and support client infrastructure using Cloud Solutions such as AWS and Azure. Serve as an escalation point to service desk members and provide guidance on successfully resolving customer issues and concerns. Technologies include, but not limited to:- Cisco Umbrella Management and Deployment- AWS.

Determined and proposed solutions to support over 200 end users internally and externally. Technical issues included but are not limited to hardware, software, user training and deployments. Used judgement to find solutions and/or improvements, that increase employee productivity and business efficiency, and implements them after testing to ensure business.

Hawthorne, NY

Hawthorne, New York

Hawthorne, New York

Instructed Spanish speaking adult students on how to use the Microsoft Office Suite and basic computer skills to help them in their daily lives and make themselves more marketable for jobs.

Master Of Science - Ms, Information Technology Management

Bachelor Of Business Administration (B.B.A.), Information Systems

Activities and Societies: Golden Key

Associate Of Arts And Sciences (A.A.S.), Computer And Information Systems Security/Information Assurance

Activities and Societies: Phi Theta Kappa

Associate'S Degree, Cybersecurity

Activities and Societies: Cybersecurity Club President