Diego Azevedo Email & Phone Number

Rio De Janeiro, Rio De Janeiro, Brazil

Lead Project Manager at SITA overseeing American Airlines. • Managed complex technology projects for large-scale network migrations.• Ensured on-time, within budget, and high-quality project delivery.• Successfully improved operational efficiency and customer satisfaction through network migrations.

Rio De Janeiro, Brazil

• Led product strategy for an Automation product within the International scope, collaborating with cross-functional teams to define requirements and prioritize features.• Developed product roadmaps, managed product backlogs, and oversaw product launches, contributing to the successful certification of global operations in ISO 2000, 9001, 27001, and External CISCO Partnership renewal audit.• Spearheaded the Global CRM Migration and Global Telephony System Migration projects, working closely with designers and engineers to deliver high-quality products.

• Managed critical customer environments, including Firewall, Hosting, Unix/Linux OS, and Windows systems• Monitored various firewalls, VPNS, and security devices, ensuring the security of the network• Led technical escalation during major incidents and performed regular reviews of incident reports for problem management

Brasil

In my role as a Network Analyst at Orange Business in Brasil, I managed and executed the Problem Management process according to ITIL guides for corporative customers in Latin America, North America, and Europe regions. Coordinated between support teams to restore impacted services within agreed service level agreements. Regular review meetings with stakeholders were conducted to identify and provide solutions for service interruptions.• Managed and executed Problem Management process according to ITIL guides for corporative customers in Latin America, North America, and Europe regions.• Coordinated between support teams to restore impacted services within agreed service level agreements.