Diego Mariano Espinosa Casso Email & Phone Number

Ciudad De México, México

Mexico City

- Provide technical and procedural consistency within a team focused on troubleshooting and problem-solving client system performance and functionality concerns.- Assist in the reduction of the number of incidents as well as decreasing resolution times by providing high-level trouble shooting on technical issues.- Respond to client’s basic system questions and how-to inquiries.- Analyze data to support global trade operations of clients.- Apply corrective solutions to meet client’s supply chain needs.- Communicate with clients to provide excellent customer service at all times.- Work as part of an international team of software analysts.- Following standards and influencing continuous improvement of standards.- Assist with production of technical documentation for assigned tasks and projects.

Mexico City

Assisting business customers with billing questions, product referrals, new service and service upgrades, retain and build customer relationships, evaluate different issues and offer a personalized solution to deliver excellent customer service.

Yucatan, Mexico

Supervision of high-risk construction work for the "Cervecería Yucateca S.A. de C.V." project by GrupoModelo in Mérida, Yucatán. Detection and correction of unsafe practices and conditions, HSE work permitsmanagement, coordination of simultaneous high-risk activities, KPI analysis.

Tabasco, Mexico

Development of Web module for the intranet of the Kaan Ceiba building in Paraíso, Tabasco, for the efficient management of the resulting evidence to the SSPA system. Follow-up and collaboration for in-process audits performed to the area. Assistance with the annual Operational Discipline program.

Tabasco, Mexico

Data capture, target and research of potential clients and properties, mortgage credit counseling, and social media marketing.