Diego Chávez Email and Phone Number
My role as Solution Implementation Manager leverages over two years of expertise in the outsourcing/offshoring industry, focusing on seamless technology integration and client satisfaction. The team and I thrive on negotiating and providing technical support, ensuring our solutions align perfectly with client needs.Previously, as a Project Team Lead at Tech Mahindra, I honed my skills in outage control and IT support, which now fuel my current mission to deliver exceptional results. Coaching teams to excel in customer relationship management, we collectively enhance the client experience through active listening and impactful presentations.
Concentrix Catalyst
View- Website:
- concentrix.com
- Employees:
- 174924
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Solution Implementation ManagerConcentrix CatalystAguascalientes, Mexico
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Solution Implementation ManagerConcentrix Catalyst Jun 2022 - Present -
Project Team LeadTech Mahindra Feb 2022 - Jun 2022Aguascalientes, Mexico -
Outage Control Spoc - It Support SpecialistTech Mahindra May 2021 - Feb 2022Mexico
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Information Technology Help Desk SupportTech Mahindra Apr 2019 - Feb 2022Aguascalientes, Mexico
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Tco Case ManagerTeletech Oct 2016 - Apr 2019León Area, MexicoHandling manager escalations for HP customer service and tech support departments -
English TeacherProenglish Institute May 2016 - Oct 2016Aguascalientes Area, MexicoEnglish teacher -
Prime TrainerTeleperformance Mexico Jan 2014 - Dec 2014Aguascalientes Area, MexicoAs prime trainer I served as point of contact between teleperformance and the client.- I was responsible of calibrating the updates from the client's policies and products and our training processes.-Ensure that operations had the information and if required, schedule up-trainings with the agents based on business schedules and availability.-Coordinate the training plans and schedules.-Monitor results and provide constant results reports.-Provide feedback to the training team regarding product updates.
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Waiter And Customer ServiceTxamizo Mar 2014 - Jun 2014Aguascalientes Area, MexicoWaiter and customer service in Restaurant
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Product TrainerTeleperformance Mexico Jul 2012 - Jan 2013I was in charge of the training process for new hiresProvided the necessary skills to perform their duties as Tech support and billing agents for cable service via telephoneActing as both trainer and supervisor, providing coaching to the new hires -
Customer Account ExecutiveTeleperformance Mexico Mar 2012 - Jun 2012Aguascalientes Area, MexicoCustomer service, billing and tech support of cable service via telephone for customers in the United states
Diego Chávez Skills
Diego Chávez Education Details
Frequently Asked Questions about Diego Chávez
What company does Diego Chávez work for?
Diego Chávez works for Concentrix Catalyst
What is Diego Chávez's role at the current company?
Diego Chávez's current role is Solution Implementation Manager.
What schools did Diego Chávez attend?
Diego Chávez attended Universidad Autónoma De Aguascalientes.
What skills is Diego Chávez known for?
Diego Chávez has skills like Team Leadership, Coaching, Training, People Management, Team Building, Leadership, Negotiation, Telecommunications, Team Management, Customer Satisfaction, Sales, Customer Experience.
Who are Diego Chávez's colleagues?
Diego Chávez's colleagues are Shruti Gupta, Aljo Joseph, Brenda Cowles, Clarisse Enriquez, Sunil Bisht, Meghanav Devang, Albert Mark Cruz.
Not the Diego Chávez you were looking for?
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1gmodelo.com.mx -
Diego Chavez
Bachelor ́S Degree In Accounting And Finance. Large Experiencein Multinationals, Driven By Challenges And Eager To Learn New StuffMexico City1gmail.com -
Diego Chavez
Culiacán, Sin
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