Responsibilities such as: Ensuring that IT systems meet business needs and operate efficiently.First, I perform requirements analysis. I work closely with Product Owners (P.Os) and Tech Leads to understand and document business needs, ensuring that all specifications are clear and complete.I also participate in the development of solutions. I translate business requirements into functional specifications that developers can use to create or modify systems. Additionally, I act as the interface between business and IT. I facilitate communication and collaboration between end users and the technical team, ensuring that both sides are aligned and understand the requirements and limitations. Ensuring the quality of systems. I develop and execute test plans to ensure that systems meet functional and non-functional requirements, identifying and resolving issues.I maintain detailed technical documentation, including system diagrams, specifications, and user manuals, ensuring that it is always up-to-date and accessible.

Project Management focused on the B2B Customer Journey - Working with the ServiceNow Platform, ITBM Module, ITSM, Performance Analytics and CMDB. Process Automation using methodologies such as Kanban, Scrum, Canvas, Design Thinking.Design of Flows and Journeys using the Bizagi tool.Report automation with PowerBi, Excel.

Acting as Project Manager of Medium and High Complexity - Implementation of improvements in the ServiceNow platform together with the Support team. Escalation management and platform History module following the Agile Scrum method.Development of improvement projects with an emphasis on cost reduction and process agility - Application of the Lean Six Sigman methodology - Yellow Belt

I acted as leader of low complexity projects and support to Consultants and Managers for the implementation of the ServiceNow Platform in the company. Using the Scrum method for writing the history of the ITBM and Performance Analytics module in order to automate processes and the B2B Journey.

Desenvolvi relatórios e processos, participando do projeto de construção do novo Banco de Dados (DW/BI), criação de BSCs e automatização de relatórios. Criação de Views e Procs para facilitar o consumo e disponibilização de informações no banco de dados.

Tive como principais atividades o apoio ao Supervisor e Gerente. Desenvolvendo relatórios para o acompanhamento Operacional e Financeiro. Criação de Planilhas e automatização de processos básicos.