Diego De Almeida Souza Email & Phone Number

Calgary, Alberta, Canadá

São Paulo E Região, Brasil

• Proactively managed and supported the first and second levels of the IT environment to ensure information security.
• Spearheaded the monitoring and swift response to new threats and vulnerabilities.
• Conducted dynamic analysis of logs, swiftly identifying and addressing suspicious events on workstations and servers.
• Implemented proactive measures leveraging Anti-virus, Anti-spam and Proxy systems.
• Utilized a range of cutting-edge tools, including WAF, IPS, FireEye, and Arcsight, for continuous monitoring.
• Led investigations and performed in-depth analysis of events, utilizing OSINT tools to enhance threat intelligence.

São Paulo, Brasil

• Led incident response initiatives, including the creation of procedures, workflows, and detailed incident reports. Conducted thorough log analysis leveraging the powerful SIEM Splunk.
• Orchestrated the creation of technical incident reports.
• Executed dynamic log analysis through the advanced capabilities of the Splunk system.
• Conducted comprehensive security incident investigations.
• Provided support in coordinating the SOC team for effective incident response.
• Analyzed logs and promptly addressed suspicious events on workstations and servers.

São Paulo E Região, Brasil

• Led first and second-level support for datacenter facilities, IBM AS/400, and operations across the Latin America and Caribbean regions.
• Vigilantly monitored server rooms across approximately 400 sites of varying sizes.
• Ensured server rooms adhered to Nestlé standards and ASHRAE 2008 guidelines.
• Spearheaded the maintenance of the São Paulo Data Center, encompassing organization, rack server installations, and tape rotation.
• Coordinated seamless service outages for all LATAM sites through the Change & Release process.
• Facilitated the quotation and acquisition of new equipment for server rooms.

São Paulo E Região, Brasil

• Responsible for providing comprehensive user support, including maintenance of hardware, Windows systems, and network infrastructure for the company's equipment.
• Configured and troubleshooted software and network-related issues.
• Installed and configured various software applications.
• Conducted installation and setup of printers and peripherals.
• Diagnosed, repaired, and upgraded PC software and equipment for optimal performance.
• Streamlined workstation deployment by imaging systems for new installations.

São Paulo E Região, Brasil

• Led user and customer support efforts, overseeing the administration of both Windows and Linux servers, along with the management of computer networks. Additionally, played a key role in coordinating the help desk team.
• Streamlined workstation deployment by imaging systems for new installations.
• Conducted expert diagnostics, repairs, and upgrades of PC software and equipment.
• Established and managed Windows servers, including AD and DNS services.
• Spearheaded the administration of Linux file servers.
• Established, maintained, and managed Linux proxy (Squid) for enhanced network functionality.

São Paulo, Brasil

• Key player in user support, responsible for the maintenance of desktops and computer networks.
• Provided hands-on Windows system user support, ensuring seamless functionality.
• Conducted rigorous evaluation and replacement of computer hardware components for optimal performance.
• Streamlined workstation deployment by imaging systems for new installations.
• Expertly installed a wide range of software applications.
• Diagnosed, repaired, and upgraded PC software and equipment for sustained efficiency.

Computer Engineering, Information Technology

Curso Superior De Tecnologia (Cst), Computer Networking Technology

Computer Technician, Information Technology