Diego Da Silva Gomes Email & Phone Number

Germany

Germany

Tréveris E Região

• Spearhead after-sales service operations for a diverse range of machines in Europe, ensuring customer satisfaction throughout the product lifecycle.• Collaborate closely with Sales and Engineering teams to align service strategies with customer needs and business objectives.• Manage a team of 10 Field Service Engineers, 2 Lead Field Service and customer care providing leadership and guidance to optimize performance and drive continuous improvement.• Oversee the career development and growth paths of team members, enhancing overall team efficiency and satisfaction.• Strategically plan and execute service initiatives, resulting in a notable increase in customer loyalty and retention.• Conduct regular meetings with cross-functional departments, utilizing English, German, and Spanish languages for effective communication.• Ensure compliance with industry standards, implementing best practices for machine installation, maintenance, and troubleshooting.• Leverage data-driven insights to optimize service processes, reducing downtime and enhancing overall service efficiency.

Dortmund, Renânia Do Norte-Vestfália, Alemanha

• Service Manager responsible for customer support at the Dortmund Region – West Germany. • Responsible for a team composed by field service managers, road technicians, workshop technicians, parts coordinator, customer care/ dispatcher.• Daily management of service data (service Dashboards) and indicators such as productivity, parts management, preventive maintenance, work in process working orders and warranty claims.• Weekly visits to clients to align expectations, feedback and possible negotiations.• Responsible for performance analysis and career plan to all team members based on their indicators.• Responsible for the growth of the service staff by 41% within twelve months as well as the complete restructuring of the team.

Curitiba, Paraná, Brasil

- Field Service Manager responsible for Forklift Operations at the customer's Logistic sites.- Daily customer support.- Responsible for training, instruction and team management focused on motivation and professional development.- Responsible for administrative management of technical customer service, spare parts and preventive maintenance.- Responsible for performance analysis and career plan to all team members based on their indicators.- Daily management of service targets and indicators such as parts billing, technical services billing, preventive maintenance and work in process.- Responsible for Sao Paulo Region from Nov. 2018 until Juni 2020 an then moved for the new Branch in Curitiba (South of Brazil) to be responsible for the Service Department there from Juni 2020 until April 2021. - Responsible to start a new Branch in Minas Gerais and training the new Field Service Manager 3 Months before moving to Germany.

Jundiaí, São Paulo, Brasil

- After-sales manager responsible for Crown's forklift operations in Sao Paulo State.- Responsible for training, instruction and team management focused on motivation and professional development.- Management of technical customer service, inventory, corrective and preventive maintenance.- Performance and career plan analysis for all team members based on their indicators.- Daily management about the service indicators such as parts billing, technical service billing, preventive maintenance, work in process and jobs per day.

Guaratinguetá E Região, Brasil

- Responsible for after sales services for the entire Latin America market as direct employee of Liebherr headquarter in Germany.- Customer support in technical questions of maintenance, training and design application of tower cranes at the jobsites.- Responsible for the planning, training, implementation and management of the after sales “HUB” team in Latin America. - Responsible for all support and development of dealers in Latin America.- Constant business trips to Germany to recieve technical and commercial trainings, presentation of results to the management and discuss future strategies.- The idioms frequently used in daily work besides Portuguese were most German, Spanish and English.

Guaratinguetá E Região, Brasil

- Responsible for technical and commercial trainings for Liebherr employees, as well as for customers regarding the product.- The trainings ranged since the operational part until physical, mechanical and electrical concepts of the equipments as well as commercial highlights and technical advantages of the product.- Electrics and mechanics trainings, in German and English, at the company's headquarter in Biberach - Germany, over a period of three months to improve the technical knowledge related to the tower crane product.- Full support for sales and after sales departments.- Responsible for the translation of technical material from German and English into Portuguese.

Guaratinguetá

- Tower cranes project developer for jobsites, in agreement with Liebherr headquarter in Germany.- Study and analysis of tower crane anchorages in buildings.- Adaptation and creation of devices to improve the use of the equipment.- Support to sales and after sales departments in the technical part of the product including customer visits and lectures/ symposium.

- Project developer of electrical contacts for hybrid vehicles, using 3D modeling software NX 7.5 and I-deas.- Electrical and mechanical tests for quality control of the product.- Working languages: German and English.

Heilbronn E Região, Alemanha

- Project developer of electrical contacts for hybrid vehicles, using 3D modeling software NX 7.5 and I-deas.- Technical visits to customers such as Audi and Mercedes Benz to elaborate new projects and feasibility analysis.- Conducting electrical and mechanical tests, both destructive and non-destructive, for quality control of the product.- Working languages: German and English.Quality engineering Trainee (08.09.2010 - 02.08.2011)- 3D machines measurement and analysis of electrical contacts and terminals for AUDI, Mercedes Benz and Volkswagen.- Working language: German.

Cruzeiro E Região, Brasil

- Training Instructor responsible for classes, lectures and trainings of mechanical maintenance, plastic injection, tooling and mechanical construction projects and product development/ design.- Development of training material and practical trainings in laboratories and workshops.

Cruzeiro E Região, Brasil

Area: CAD - Description: Drawings, modeling and 3D simulations (CATIA V5, NX3 and NX5, I-DEAS and AutoCAD) of tools for manufacturing areas. Development projects and adaptation of new chassis.Area: Project Engineer- Description: Study and development of tools, devices and inspection gauges for the manufacturing area through Autocad and Catia V5 software. Support in the preparation and modification of technical documents (FMEA's, PPAP's, APQP's). Member of the group responsible for project development and implementation using the 6-sigma tool.

São Paulo

- Responsible for manuals development, technical reports and in-company visits (Mercedes Bens, Scania and Ford) for technical support, installation and maintenance (preventive and corrective) of hydro-pneumatic and electric tighteners and screwdrivers.- Elaboration of mechanical projects for machinery automation.

Master Of Business Administration - Mba, Gestão Empresarial

Mechanical Engineering, Project

Mechanical Designer, Autocad, Solid Works And Catia V5

AutoCAD 2D/3D, SolidWorks e Inventor.

Electronics Technician

Thermoplastic Molds Toolmaker

Machining/ Tooling Mechanic