Diego E.

Diego E. Email and Phone Number

Technical Support Specialist L2 - Bilingual @ FareHarbor
Denver, CO, US
Diego E.'s Location
Denver Metropolitan Area, United States
About Diego E.

Experienced Customer Service Specialist with a background in Quality Analysis and Customer Support dedicated to enhancing customer satisfaction. Skilled in overseeing agent performance, providing training, and ensuring excellence in customer service interactions. Committed to driving positive customer experiences and fostering team success.

Diego E.'s Current Company Details
FareHarbor

Fareharbor

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Technical Support Specialist L2 - Bilingual
Denver, CO, US
Website:
fareharbor.com
Employees:
920
Diego E. Work Experience Details
  • Fareharbor
    Technical Support Specialist L2 - Bilingual
    Fareharbor
    Denver, Co, Us
    View
  • Fareharbor
    Technical Support Specialist - Bilingual
    Fareharbor Mar 2024 - Present
    Denver, Colorado, United States
    View
  • Sutherland
    Quality Analyst
    Sutherland Mar 2021 - Oct 2023
    Barranquilla, Atlántico, Colombia
    Trained new hires, conducted audits, addressed fraud issues. Demosntrated profficiency in data management using platforms like Google Sheets, SQMS, ServiceNow, SalesForce and Fresh Service.
    View
  • Sutherland
    Customer Protection Associate
    Sutherland Jun 2020 - Mar 2021
    Barranquilla, Atlántico, Colombia
    Flawless 100% decision quality rate on the production floor. Recognized as a Top Star associate in Metrics Awards Q2 – FY21. Proven track record as a Point of Contact for team supervision. Authorized CPA for suspension appeals and contributed as floor support during nesting for new waves. Experience in Risk, compliance and banking regulations (KYC, Watchlist, EDD, AML)
    View
  • Sutherland
    Customer Service Associate
    Sutherland Sep 2019 - Jun 2020
    Barranquilla, Atlántico, Colombia
    Provided customer support through Calls, Chats, Emails, and Back-office tasks. Thrived in a fast-paced environment, adept at handling changing tasks. Demonstrated continuous learning and application of product updates. Recognized for excellence and selected as floor support.
    View
  • Marketing Ultra
    Administrative Assistant
    Marketing Ultra Jun 2018 - Jul 2019
    Maracaibo, Zulia State, Venezuela

Diego E. Education Details

Frequently Asked Questions about Diego E.

What company does Diego E. work for?

Diego E. works for Fareharbor

What is Diego E.'s role at the current company?

Diego E.'s current role is Technical Support Specialist L2 - Bilingual.

What schools did Diego E. attend?

Diego E. attended Universidad Del Zulia.

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