Development of Service Delivery Standards for the Wealth Management team across all EmiratesDesign and Deliver Client Engagement Certification for the Service and Sales TeamsAssure the highest level of Service by Audits - Mystery Shopping - External Auditors Development of Tools for Learning such as audiovisuals - magazines, to better deliver our strategyDevelopment and maintain internal webpage for insights and updates of our Service Strategy Creation of the internal Recognition Program

The Ritz-Carlton Abu Dhabi Quality Management program The Ritz-Carlton Global Brand Standards – Guest Experience Recruiting and development of Students Intern Program in the PropertyLead the Voyager Marriott Program Property and all disciplines Standard Operating Procedures Follow up with Guest experience with it Analysis - Identification – Trend Ref* Guest Satisfaction Roll out and conduct wide leveled audits Facilitate Implementation of International Brand Best Practices – Benchmark Strengthen Brand Operational Excellence by develop Quality Improvement TeamsCore-Brand Standard Trainings and Skill on Job CertificationsDevelop and lead the Learning Coach program all disciplines Conduct New Ladies and Gentlemen OrientationRecognition Program developer throughout the Property

As a Food Safety & Hygiene Manager I'm responsable for:-Assure Food Safety in the property within all the flow of food from purchasing- to- service-Internal audits for best practices with all food handlers in the property, its follow up and training -Provide and coordinate potential hazard training for personnel-Direct contact relation and metrics with QNH Hygiene Manager and State of Qatar, Municipality-Internal Tests of Microbiology and Bromatology application-Maintain overall hygiene-support my Culinary team in any necessary manner