I collaborate with the team as an administrator to make sure they are reaching performance standards. I find ways to raise productivity, efficiency, and quality while lowering expenses and boosting revenue or profit margins. I collaborate with others to create and enhance systems, processes, checks, and procedures that increase the company's overall effectiveness and guarantee superior customer service. To make sure the team meets important business metrics, I coach and develop it. I perform on-site due diligence audits of our internal operations and client services.Selected Contributions:• Established the business and built a top-performing team from scratch.• Analysed market trends and developed effective plans to increase brand awareness.• Delivered exceptional assistance to customers and increased client satisfaction and retention rate by resolving service issues, and processing payments.

I served as a liaison between customers and cross-functional internal teams to ensure the timely and successful delivery of solutions according to customer needs. I greeted customers directly with a friendly and sincere welcome articulating clearly to comprehend requests in order to provide a fast response with appropriate action meeting the needs of all requests. I led a top-performing team to achieve performance goals.Selected Contributions:• Contributed to development and maintenance of standards, policies, and procedures regarding customer service.• Developed the department's and company's structure via the implementation of policies, processes, procedures, documentation, and training sessions to ensure the greatest influence on business development.

Delivered financial analyses and management to clients, utilizing available data and creating timely financial reports, models, and forecasts. I guided staff regarding budgets/baselines, payroll, financial schedules, forecasts, staffing, monthly P&Ls, and invoicing/collections reports to streamline operations. I analysed quantitative and qualitative data to identify trends, monitor outcomes, and recommend a strategic change to enhance productivity. I reconciled processed work by verifying entries and comparing system reports to balances. I prepared tax provision schedules by reviewing, preparing, and consolidating provision schedules. I implemented budget reports and conducted internal audits and year-end statutory accounts. I developed and delivered ad hoc reports and analyses to senior management for informed decision-making.Selected Contributions:• Improved processes and procedures by using technology.• Identified the need for skills development and delivered effective training and mentoring to staff with a keen focus on improving overall employees' performance and efficiency.

I researched and resolved accounts payable discrepancies. I reconciled account balances and bank statements, maintained the general ledger; and prepared month-end close procedures. I coached and developed teams to improve performance as per key business metrics. I confirmed that accounting and budget codes were accurate and all supporting documents were attached with bills and invoices. I handled accruals and prepayments. I delivered month-end accounts, P&L, balance sheet, and cash flow reports to the finance manager, noting any variations and trends after analysing performance throughout the group. I coordinated and planned meeting deadlines and schedules. I participated in financial standards-setting forecast processes and annual budgets. I assisted senior management with the budgeting and forecasting process. I ensured that all financial activities, including cash handling, transfers, and change operations, were accurately documented in the company's cash records.Selected Contributions:• Increased client base in the system by upholding client trust,• Safeguarded business operations by maintaining the privacy of financial data.• Identified and implemented methods to use technology to continually enhance processes and procedures.--------------------------------------------Additional Experience:Waiter at Rosa Madre, Dublin, Ireland.Financial Trainee at Ford Motor Company, São Paulo, Brazil.Accounts Payable and Receivable Assistant at Tournegrill Restaurant (Rubaiyat)