Leading operational teams in OTC (Order to Cash), Backoffice, and Customer Service areas for corporate clients in other countries, overseeing a team of 36 subordinates. Coordinating with the client on forecasts and budgets (project resources and costs) to ensure profitability. Ensuring the achievement of objectives, projects, and process management indicators. Participating in proposing and implementing goals that contribute to meeting strategic and business targets. Ensuring the application of defined criteria, controls, and filters to verify the accuracy and consistency of input and output information in the processes. Promoting improvement projects within the process and coordinating these activities with other departments.Achievements:• Achieved results that led to a promotion from Team Leader to Operations Manager.• Organized and automated the process, stabilizing the account.

Coordinating the team of analysts responsible for identifying fraud cases and recovering unbilled consumption, with a team of 6 subordinates. Defining technical operational parameters to minimize vulnerabilities in the distribution of natural gas. Implementing strategies to ensure the normalization and correction of factors that ensure accurate gas consumption recording. Developing initiatives and strategies for tracking repeat and potential fraudster customers. Proposing improvement projects within the department and coordinating these activities with other areas.Achievements:• Established processes and procedures for the department, clearly defining the roles and responsibilities of each team member.

Directing and operational control over the emergency response and maintenance of the high, medium, and low-pressure natural gas network of Gas Natural Fenosa at the national level. Overseeing and controlling the effective management of emergency notifications handled by field units, ensuring compliance with corporate and regulatory procedures, quality standards, and established timelines. Monitoring the performance of various contractors providing services for the control center and emergency response (Call Center and Radio Operators). Coordinating periodic drills in collaboration with the Fire Department, Civil Defense, National Police, and various Risk Management Committees in municipalities where the company provides coverage. Achievements: • Achieved results that led to a promotion from Chief of the Control and Emergency Response Center to Specialist in Customer Control and Regularization.

Administering the distribution process in the Meta, Casanare, Guaviare, and Vichada regions, with direct oversight of 10 employees and indirect supervision of 40; directing and controlling the handling cash, major accounts, and banks in the Llanos region; monitoring and tracking storage, transfer, and packaging operations in the Llanos region; safeguarding the company's assets; preparing the annual budget and overseeing its execution, as well as tracking performance indicators; overseeing IMIS and ISO certification; participating in COPASST meetings and Coexistence Committees. Achievements: • Achieved results that led to a promotion from Plant Administrator to Plant Director.

- Training and personnel management - Supervision - Procurement of materials, machinery, and equipment - Corporate customer service - Sales tracking - Execution and evaluation of plans - Inventory tracking - Budgets and projections - Management reports and key performance indicators (KPI)