Diego Krause

Diego Krause Email and Phone Number

Head of Product @ CustomerX
State of Paraná, Brazil
Diego Krause's Location
Toledo, Paraná, Brazil, Brazil
About Diego Krause

In my current role at CustomerX, I lead the strategy and planning of products, maintaining constant collaboration with development, design, and business teams. I draft the product roadmap, manage stakeholders' expectations, and ensure everyone is up to date on the project's progress.My analytical skills allow me to interpret complex data to assess user experience and conduct market research to identify emerging trends and compare competitors. I use these insights to continuously improve our products.My practical knowledge includes conducting usability tests on prototypes and analyzing the feasibility of features, always aiming for the best cost-benefit for the company. I work closely with the development team to validate documented rules and ensure all requirements are met.I am always ready to monitor user adoption, assess platform usability, and take corrective actions when necessary. I also develop and document strategies for the launch of new features and improvements, always aiming for efficiency and user satisfaction.

Diego Krause's Current Company Details
CustomerX

Customerx

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Head of Product
State of Paraná, Brazil
Website:
customerx.cx
Employees:
13
Diego Krause Work Experience Details
  • Customerx
    Head Of Product
    Customerx
    State Of Paraná, Brazil
  • Customerx
    Product Manager
    Customerx Jan 2023 - Present
    Toledo, Paraná
    In 2024:🚀 Definition of the Ideal Customer Profile (ICP) for the platform.📉 Reduction of 50% in time to the first Upsell.📈 Increase of 30.02% in the average value of Upsells.In 2023:🚀 Conception of CX Assist, the artificial intelligence focused on customer success.🚀 Conception of the mechanisms that were responsible for generating 21.08% of the growth in MRR.📈 Increase of 29.7% in daily active users.📈 Increase of 23.3% in the average adoption rate of key features.📈 Increase of 13.1% in product adherence.
  • Customerx
    Product Designer
    Customerx Dec 2021 - Jan 2023
  • Customerx
    Ui Designer
    Customerx Apr 2021 - Dec 2021
    Toledo, Paraná
    🚀 Construí todo o design system da plataforma.🚀 Implantei a cultura do design e experimentação para o desenvolvimento de novos recursos.
  • Inside Sistemas
    Development Analyst
    Inside Sistemas Jun 2019 - Apr 2021
    Toledo, Paraná
  • Inside Sistemas
    Developer
    Inside Sistemas Mar 2018 - Jun 2019
    Toledo, Paraná

Diego Krause Education Details

Frequently Asked Questions about Diego Krause

What company does Diego Krause work for?

Diego Krause works for Customerx

What is Diego Krause's role at the current company?

Diego Krause's current role is Head of Product.

What schools did Diego Krause attend?

Diego Krause attended Universidade Anhembi Morumbi, Centro Universitário Fag.

Who are Diego Krause's colleagues?

Diego Krause's colleagues are Vinicius Nunes Zioli, Marina Gabriela, Dominiky Huberlini Roque, Henrique Brito De Carvalho, Alex Calgaro, Débora Nunes, João Felipe Ferreira Da Luz.

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    2
    hotmail.com, gmail.com

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