In my current role at CustomerX, I lead the strategy and planning of products, maintaining constant collaboration with development, design, and business teams. I draft the product roadmap, manage stakeholders' expectations, and ensure everyone is up to date on the project's progress.My analytical skills allow me to interpret complex data to assess user experience and conduct market research to identify emerging trends and compare competitors. I use these insights to continuously improve our products.My practical knowledge includes conducting usability tests on prototypes and analyzing the feasibility of features, always aiming for the best cost-benefit for the company. I work closely with the development team to validate documented rules and ensure all requirements are met.I am always ready to monitor user adoption, assess platform usability, and take corrective actions when necessary. I also develop and document strategies for the launch of new features and improvements, always aiming for efficiency and user satisfaction.
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Head Of ProductCustomerxState Of Paraná, Brazil -
Product ManagerCustomerx Jan 2023 - PresentToledo, ParanáIn 2024:🚀 Definition of the Ideal Customer Profile (ICP) for the platform.📉 Reduction of 50% in time to the first Upsell.📈 Increase of 30.02% in the average value of Upsells.In 2023:🚀 Conception of CX Assist, the artificial intelligence focused on customer success.🚀 Conception of the mechanisms that were responsible for generating 21.08% of the growth in MRR.📈 Increase of 29.7% in daily active users.📈 Increase of 23.3% in the average adoption rate of key features.📈 Increase of 13.1% in product adherence. -
Product DesignerCustomerx Dec 2021 - Jan 2023 -
Ui DesignerCustomerx Apr 2021 - Dec 2021Toledo, Paraná🚀 Construí todo o design system da plataforma.🚀 Implantei a cultura do design e experimentação para o desenvolvimento de novos recursos. -
Development AnalystInside Sistemas Jun 2019 - Apr 2021Toledo, Paraná -
DeveloperInside Sistemas Mar 2018 - Jun 2019Toledo, Paraná
Diego Krause Education Details
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User Experience -
Sistemas De Informação
Frequently Asked Questions about Diego Krause
What company does Diego Krause work for?
Diego Krause works for Customerx
What is Diego Krause's role at the current company?
Diego Krause's current role is Head of Product.
What schools did Diego Krause attend?
Diego Krause attended Universidade Anhembi Morumbi, Centro Universitário Fag.
Who are Diego Krause's colleagues?
Diego Krause's colleagues are Vinicius Nunes Zioli, Marina Gabriela, Dominiky Huberlini Roque, Henrique Brito De Carvalho, Alex Calgaro, Débora Nunes, João Felipe Ferreira Da Luz.
Not the Diego Krause you were looking for?
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Diego Emanuel Krause
Fullstack Developer | React | React Native | Nodejs | Typescript | NextjsJaraguá Do Sul, Sc -
Diego Krause
Brazil -
Diego Krause
Instrumentação / Engenharia De Controle E Automação / Epc / Sustentabilidade / Esg / Descarbonização / Novas Energias / BiocombustíveisJaraguá Do Sul, Sc -
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