Product Management Analyst And It Process Improvement Initiatives Lead
Product Management Analyst for PROVINET and IT Process Improvement Initiatives Lead. MCS – Hato Rey, Puerto RicoProvided Leadership on IT Enterprise Business Process Improvement initiatives for major Overactive Customer in Puerto Rico. Works in the MCS intersection between business, technology and user experience. Focused on maximising business value from PROVINET from a customer perspective and optimising it to achieve the business goals while maximising return on investment. Diego understands the technology and the level of effort involved to lead the team toward the right decisions, which is even more important in an Agile world where Diego leads the developers implementing the efforts. Diego plays a role of liaison between customer and developer. Diego is the voice of the user inside the business (passionate about user experience) and who interacts with the development team leaders and business analysts to ensure that all are in the same page. As the IT Lead of the Process Improvement efforts he uses LEAN SIGMA methodology for continuous process improvement, to eliminate “waste” in the process to reduce costs and improve quality, adding value to MCS IT customers while addressing multiple situations.* Project Manager: CCTM Testing Initiative. EVERTEC – Cupey, Puerto Rico* IT Business Analyst & Project Manager: Physician Audit Fixes Initiative. MMM – Hato Rey, Puerto Rico
