Product Management Analyst for PROVINET and IT Process Improvement Initiatives Lead. MCS – Hato Rey, Puerto RicoProvided Leadership on IT Enterprise Business Process Improvement initiatives for major Overactive Customer in Puerto Rico. Works in the MCS intersection between business, technology and user experience. Focused on maximising business value from PROVINET from a customer perspective and optimising it to achieve the business goals while maximising return on investment. Diego understands the technology and the level of effort involved to lead the team toward the right decisions, which is even more important in an Agile world where Diego leads the developers implementing the efforts. Diego plays a role of liaison between customer and developer. Diego is the voice of the user inside the business (passionate about user experience) and who interacts with the development team leaders and business analysts to ensure that all are in the same page. As the IT Lead of the Process Improvement efforts he uses LEAN SIGMA methodology for continuous process improvement, to eliminate “waste” in the process to reduce costs and improve quality, adding value to MCS IT customers while addressing multiple situations.* Project Manager: CCTM Testing Initiative. EVERTEC – Cupey, Puerto Rico* IT Business Analyst & Project Manager: Physician Audit Fixes Initiative. MMM – Hato Rey, Puerto Rico

Application Developer – Montevideo, UruguayLead a software team within the company. Responsible for estimating and prioritizing tasks within the team for the customer. As the team leader, Diego was responsible of making sure that tasks were done within agreed or committed time and that deliverables met customer needs and agreed requirements were completed. Front and backend developer for the CRM Odoo - ex OpenERP, and used or exposed to technologies such as Python, PHP, HTML, CSS, and Linux.

Application Developer – Montevideo, UruguayDevelopment of applications in Visual Basic and Java for a project regarding control and stock management.

Web and process flow application development for the Abengoa group, using the software management system OpenCMS and BizAgi BPM system, and used or exposed to technologies such as HTML, Java, PHP, XML, jQuery, CSS, WebServices, JavaScript, JSP, OpenCMS, Photoshop and MVC. Had the opportunity to be trained on BPM, BPMN and worked using BizAgi Modeler tool, BizAgi Studio.

Co-founded “woOw Descuentos Urbanos”, which is now a successful business in Uruguay.Involved on market research; developing customer profile considering attributes such as age, gender, income, etc.; identified and assisted on presentations / business pitch to potential investors; and identified software package that could be adapted to their selling needs. Once running, led the technology area for woOw. Became the Server Administrator and Web Development Lead for company’s website using HTML, CSS, PHP and its later maintenance, starting from the ground up. Responsible to implement a marketing software solution including daily mailing offers directed to all the company’s customers. Also, responsible of all company Hardware and Software maintenance and the different computer tools used by the organization on their day to day operation. Had to recommend infrastructure as needed as well as software upgrade or latest version of existing platforms.