Diego López Guzmán Email & Phone Number

Galicia, Spain

Galicia, Spain

La Coruña, Galicia / Galiza, España

Main interface point with customers and partners to ensure customer’s success using data virtualization in an enterprise environment. Responsible for supervising +90 customers from EMEA and LATAM regions from the business and technical side and helping them to realize their full potential through accelerated adoption and productive use of Denodo's Data Virtualization (DV) capability.This involves maintaining and developing customer relationships; managing customer success; discussing and advising about technical solutions involving Denodo products and services; delivering contract commitments within cost targets; creating customer success plans; defining milestones and tasks to deliver use cases; providing recommendations for consulting services; provide feedback to Denodo Support and Product Engineering based upon customer needs to influence in the product roadmap; managing client expectations by establishing credibility at all levels; presenting software solutions to customers; preparing technical proposals; managing the delivery of technical orders; manage customers escalations; and helping to identify potential additional business opportunities within accounts.Responsible for overseeing the successful delivery of all services under your management from kickoff to closeout, including determining agenda details and monitoring the progress to ensure it conforms to customer expectations and contractual agreements.

A Coruña Y Alrededores, España

Main interface point with customers and partners towards Denodo in order to ensure customer’s success using Data Virtualization in an enterprise environment. Successful delivery of Denodo Services determining scope details and monitoring the progress to ensure it complies to customer expectations and contractual agreements.Develop relationships with key business stakeholders and act as a trusted advisor to major Denodo customers.Manage client expectations, establish credibility at all levels within the client and build problem-solving partnerships with the client, partners and colleagues.Manage consultants and engineers, support in escalation situations, performance, and general team coordination ensuring the right resources are working on the right tasks at the right time, with clear expectations of milestones and goals.Supervision of 70+ customers from the business and technical side maintaining and developing customer relationships, discussing about technical solutions involving Denodo products and services, managing customer satisfaction, delivering contract commitments within cost targets and helping to identify potential additional business opportunities within accounts.Ensure project staffing and profitability requirements are met in several kind of projects such as integrating data in a virtual manner for operational and/or informational purposes, Integration of multiple data sources for a Customer Service Multichannel IT Infrastructure, implementation of Logical Data Warehouses and Virtual Datamarts to enable modern Business Intelligence solutions, Integration Layers for Hadoop-based Data Lakes or support for Agile Operational Reporting on a diverse Big Data infrastructure.

Santiago De Compostela Y Alrededores, España

Responsible for the company’s international expansion and salesPromotion of a wide range of products (sealing gaskets, polyamide and PVC) that led to an increase of 12% during 2014Providing customers with quotations and follow up the whole processBuilding and mantaining strong relationships with customers and providing excellent assistance at all timesProduction and process controlMarket prospection and price analysisOrganisation and attendance to International Trade Shows: Bau Messe München or MADE Expo Milano

Augsburgo Y Alrededores, Alemania

Working in planning, resources and project schedule (time and cost) of the A350 program within a Project Management team leading several mixed working groupsCoordination tasks between Manufacturing, Engineering and Configuration DepartmentPrioritization, follow up and status reports of aircraft assembly partsDocumentation ManagementDefining targets and delivery datesTeam and project coordinationLiasing with customers and suppliers

A Coruña Y Alrededores, España

Development of Work Flow Application (.NET framework technology) to manage the information flow between several departments. To achieve that, I had to understand the global business, production processes and perform coordination tasks among different departments

Ingeniería Informática, Ingeniería Informática

Master Of Business Administration (M.B.A.), Mba

Informatic Engineering (Erasmus Exchange), Computer Science