🚀 Experienced professional with over a decade of success in leading teams and driving results for top companies like Five Guys Spain, Byron UK, and hyper-growth startups, including Taster.🤝 I excel in translating strategic vision into actionable plans and have a track record of effective leadership, decision-making, and team-building. My leadership style promotes innovation, continuous improvement, and collaborative teamwork.📊 My comprehensive business expertise spans commercial strategy, P&L control, strategic planning, account management, franchising, HR, strategic partnerships, marketing, and finance. I specialize in developing and implementing operational procedures that align with strategic objectives, resulting in improved business performance across areas such as Project Management, Supply Chain, COGS, Staff Cost, Brand standards, New brand launches, and Training.🌟 I'm committed to driving further success and innovation as we redefine the future of food service. Connect with me to explore opportunities for collaboration and growth!
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Head Of OperationsBeatae Madrid S.L.Madrid, Es -
Independent ConsultantFreelance Oct 2024 - Nov 2024
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Head Of OperationsD-Uñas Nails&Beauty Nov 2023 - Jul 2024Madrid, Comunidad De Madrid, España- Franchise Partner Recruitment: Onboarding high-quality franchise partners to align with our brand values and growth goals.- Operational support: Collaborating with franchisees to ensure successful launches, providing guidance on operations, training, and marketing strategies.- Brand Representation: Acting as a brand ambassador, maintaining strong relationships with franchisees and ensuring brand consistency across all markets- Performance Monitoring: Regularly evaluating franchisee performance, providing strategic support to maximize profitability and operational excellence. -
Country Manager Spain @ TasterTaster Nov 2022 - Nov 2023Madrid, Comunidad De Madrid, EspañaAs the General Manager for Taster in Spain, I built and lead a dynamic team in pioneering the expansion of our virtual brand franchising operations in the region. With a relentless passion for innovation and a keen business acumen, I've been instrumental in driving our brand's growth and market presence.Key Achievements:🚀 Market Expansion: Spearheaded the successful launch and rapid expansion of virtual brands across multiple locations in Spain, establishing a strong foothold in the market.💡 Innovative Solutions: Introduced cutting-edge strategies to optimize virtual kitchen operations, ensuring seamless execution and exceptional customer experiences.📊 Financial Excellence: Leveraged my financial expertise to drive profitability, achieving impressive P&L results and sustainable revenue growth.🤝 Strategic Partnerships: Cultivated strategic alliances with key partners and collaborators to enhance brand visibility and market reach.🌟 Team Leadership: Fostered a high-performance culture within the team, emphasizing collaboration, innovation, and continuous improvement.📈 Business Development: Identified and capitalized on emerging market trends, ensuring our brand remains at the forefront of the food industry.By consistently aligning strategic vision with operational excellence, I've played a pivotal role in Taster's evolution as a leader in the virtual brand franchising space in Spain. -
Head Of Operations (Spain)Taster Dec 2018 - Nov 2022Madrid, Community Of Madrid, SpainAs the Operations Manager for Taster Spain, I've been instrumental in pioneering and shaping our presence in the Spanish market from the ground up. I've played a pivotal role in establishing and optimizing processes, setting brand standards, and building a robust supply chain network.Key Contributions:📊 Data-Driven Insights: Utilized tools like Excel, Mapal, and Marketman to monitor performance metrics, create dashboards, and identify opportunities for improvement in areas such as labor and cost control.🚀 Strategic Leadership: Spearheaded Taster’s launch in Spain, establishing a thriving virtual brand franchise and building a scalable supply chain network.🔧 Process Innovation: Designed and implemented efficient workflows to streamline operations and maintain consistency in service delivery.🌟 Brand Stewardship: Ensured exceptional customer experiences by upholding and enhancing brand standards across all locations.👥 Team Development: Built and led high-performing teams, driving collaboration, accountability, and continuous improvement.🌍 Market Adaptation: Aligned strategies with cultural and market-specific needs, ensuring relevance and operational success in diverse regions.🤝 Collaborative Growth: Partnered with HQ and local teams to optimize store performance, deliver training on key processes, and integrate feedback into broader strategies.My journey with Taster has been marked by resilience, innovation, and unwavering dedication. -
Store ManagerFive Guys España Aug 2016 - Dec 2018Madrid, Comunidad De Madrid, EspañaI contributed to the successful launch and establishment of this iconic brand in the Spanish market. My journey has been marked by a relentless commitment to excellence and a passion for shaping the brand's presence.Key Achievements:🚀 Market Entry Pioneer: Launching Five Guys in Spain, starting from scratch and establishing a strong foundation for growth.📑 Process Implementation: Contributed significantly to the company's success by implementing streamlined operational processes and procedures, ensuring operational efficiency and consistency.🏆 Flagship Openings: Opening of the flagship Five Guys locations in Madrid and Barcelona, setting the standard for the brand's presence in Spain.🌟 Team Leadership: Built and mentored high-performing teams, fostering a culture of excellence, teamwork, and continuous improvement. -
SupervisorByron Sep 2013 - Aug 2016Londres, Inglaterra, Reino Unido‘Byron’ is a British restaurant chain offering a casual dining service with a focus on hamburgers. -
Tax AssistantIkea Jan 2013 - Aug 2013Madrid, Comunidad De Madrid, España
Diego Mayor Serrano Skills
Diego Mayor Serrano Education Details
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Máster En Gestión Fiscal Aplicada -
Empresariales
Frequently Asked Questions about Diego Mayor Serrano
What company does Diego Mayor Serrano work for?
Diego Mayor Serrano works for Beatae Madrid S.l.
What is Diego Mayor Serrano's role at the current company?
Diego Mayor Serrano's current role is Head of Operations.
What schools did Diego Mayor Serrano attend?
Diego Mayor Serrano attended Universidad De Alcalá, Universidad De Alcalá.
What skills is Diego Mayor Serrano known for?
Diego Mayor Serrano has skills like Liderazgo De Equipos, Teamwork, Management, Operations Management, Startup, Food Safety, Food Quality, Estrategia Digital, Recruiting.
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