Diego Mlekuz Email & Phone Number

Expertise in supervising work and looking after individual performance of the attendantsExecuting performance monitoringEnsuring that Safety, Security and standards on board are mantained and the delivery of outstanding customer serviceDesigning effective Crew Resource Management training programs Support and mentor current and new employeesConduct seminars and workshops sessionsDeliver training using a wide range of learning methods

Vienna, Austria

Vienna, Austria

Monitors restaurant activity to determine dining flowBooking meetings and scheduling eventsAnswer phone calls and emails from clientsHandles all information with the highest level of confidentialityEnsures a safe, secure and legal work enviroment

Doha, Qatar

Provide information, guidance, and assistance for safety and comfort to passangers on board the aircraftProvide high quality In-Flight Service Provide hospitality and customer service to passengersRespond to onboard medical situationsExplain all safety equipment and verify that passangers are following safety signs and proceduresProducing written flight reports after completing a journey

Rio De Janeiro, Brazil

Coordenated daily customer service operations such as front desk processes, orders, and paymentsAscertained and preserved the confidenciality of all company communications and documentationOrchestrated communications, monitored requests, and identified those that required immediate attention. Suppport sales and business staff daily with their projectsGreated VIP clients and visitors, ensuring that they received outstading first impression of the companyProvided admininistrative support to the directors of the company

Rio De Janeiro, Brazil

Successfully promoted our products (health insurance) and the company´s brandEstablishing new business, negatiating contracts and packages Conducted market research to identify selling possibilites and evaluate customer needsSetting up meetings with potential clients and listening to their wishes and concerns in order to offer the best productCollaborate with team members to achieve better results

Rio De Janeiro, Rio De Janeiro, Brazil

Handling many inbound and outbound calls to and from customers Listening to customers needs or issues providing helpful solutions to their problemsMaintain customer satisfaction and improve customer experience through my proven problem solving skillsShowed a clear understanding of the departmants and their procedures Accurately verified information and updated databases as necessary

Associate'S Degree, Business Administration And Management, General

Bachelor'S Degree, Business Administration And Management, General