Diego Morales

Diego Morales Email and Phone Number

Messaging Routing Engineer at Telesign inc. @ Telesign
marina del rey, california, united states
Diego Morales's Location
Colombia, Colombia
Diego Morales's Contact Details

Diego Morales work email

Diego Morales personal email

n/a
About Diego Morales

Electronic Engineer, I have experience in support customers and provide excellent guidelines, leadership skills and pro-activity. responsible, good learner, honest and committed. manage small teams showing the correct way to solve the issue• Great communication and interpersonal skills• Excellent organizational and multi-tasking skills• Microsoft windows Server • Microsoft Sql Studio • Wireshark.• Voip PBX ( Avaya, Alcatel)• Fluent in English and Spanish

Diego Morales's Current Company Details
Telesign

Telesign

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Messaging Routing Engineer at Telesign inc.
marina del rey, california, united states
Website:
telesign.com
Employees:
400
Diego Morales Work Experience Details
  • Telesign
    Messaging Routing Engineer
    Telesign Nov 2023 - Present
    Bogotá, Capital District, Colombia
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  • Sutherland
    Techincal Account Manager(Tam) - Nice Actimize
    Sutherland Oct 2022 - Oct 2023
    - Manage Customer Accounts in Business Relationship- Review statistics, taking care SLA, (time of responses, status of each customer)- Build Customer Relationships with Actimize Team -Build a proactive Plan of actions to fix Issues. -Monitor Tickets, reduce Backlog, case trend analysis - Coordinate Communication with all parties.-Weekly Quality Management audits for support cases-Survey Customer Satisfaction follow up- Fast Escalation Path for Customers and Sales For strategic Accounts.
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  • Sutherland
    Support Team Lead - Nice Systems
    Sutherland Jun 2019 - Oct 2022
    Bogota, D.C., Capital District, Colombia
    - Manage the support Tier 2 team for NICE NIM and Engage - Deliver guidelines to the team members in order to solve issues and customer service.- Impart technical sharing knowledge and training sessions.- Follow up metrics with each member of the team and acknowledge - Support Escalated Customers - Approve knowledge articles about the troubleshooting steps performed by the Team members.
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  • Sutherland
    Senior Technical Support Engineer Tier 3 - Nice Systems
    Sutherland Nov 2017 - Jun 2019
    Bogotá, Capital District, Colombia
    Support Nice NIM and Engage platform.- Escalation from Tier 2 Team about Recording Skills like (Playback, Archiving) related to communication SIP, Voip(RTP), - Able to create basic queries on SQL Data Base. - Support escalated customers when the issue is hard to solve and deal with under pressure scenarios.
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  • Sutherland
    Tier 2 Engineer - Nice Systems
    Sutherland Oct 2015 - Nov 2017
    Bogota,D.C., Capital District, Colombia
    Support customer in NICE NIM and Engage, - Solving Recording, Archiving and Playback issues related to Voip, SQL, Networking, Windows Servers and Wireshark. - managing tickets with Service-now platform.
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  • Inversiones Niño Alvarez
    Information Technology Support Engineer
    Inversiones Niño Alvarez Mar 2015 - Aug 2015
    Bogota,D.C., Capital District, Colombia
    Support equipment (telephony, computers and printers) and ISO Management INCONTEC of Revision Tecnicomecanica, wired network, wireless routers management, backup management's internal system and antivirus company.
  • Belltech Colombia
    Network Engineer
    Belltech Colombia Dec 2014 - Jan 2015
    Colombia
    Alpina’s Infrastructure Analyst, Support Cisco and Avaya Comunication Manager. Cisco Wireless Controller. Cisco ACS. Service to each user through ticket on HP Server Manager application
  • Ready Call Center
    It Engineer
    Ready Call Center Mar 2013 - Nov 2014
    Belice
    Maintenance and repair of computers, IDManager Application Management, Avaya, Verint, company system. Fix issues for each employee. Inventory control of the company equipment that is Hard Drive, Flash Memory, ETC. Support for 800 employees, including call center agents and staff.
  • M@Icrotel Ltda
    Support Engineer
    M@Icrotel Ltda Feb 2007 - Dec 2012
    Colombia
    PBX's implementation and configuration -Panasonic, -Alcatel OmniPCX, -Avaya IP Office 500, - Networking Wired installation -Eagle Control software. - Computer's maintenance. - CISCO routers and switches 1800, 1900, 2900.
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Diego Morales Education Details

Frequently Asked Questions about Diego Morales

What company does Diego Morales work for?

Diego Morales works for Telesign

What is Diego Morales's role at the current company?

Diego Morales's current role is Messaging Routing Engineer at Telesign inc..

What is Diego Morales's email address?

Diego Morales's email address is di****@****ice.com

What schools did Diego Morales attend?

Diego Morales attended Universidad Distrital Francisco José De Caldas, Universidad De San Buenaventura.

Who are Diego Morales's colleagues?

Diego Morales's colleagues are Stojan Vukelic, Aleksandra Marinkovic, Dragan Stanić, Jelena Eric, Hellen Kimberly, Ana Obradovic, Aleksandar Čolović.

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