Diego Nunez Email and Phone Number

Complete processing of new leaves and complete all daily follow-ups assigned. Determine eligibility and availability of leave time for each employee requesting leave for FMLA, State, and applicable Corporate protections.Determine and generate appropriate communications to comply with FMLA and State regulations and customer procedures. Independently determine appropriate status of leave under FMLA and state leave regulations taking into consideration regulatory requirements, company-specific requirements. Determine and provide initial Short-Term Disability eligibility evaluation Systematic initiation of new claims in support of various Unum product types utilizing the appropriate claim adjudication system. Perform a policy coverage search to determine claim filing eligibility and process/triage based on standard and/or customized policy instructions. Manage pending/incomplete prior to triage/assignment to the corresponding claims organization/team. Contribute to individual quality/production expectations to ensure the achievement of organizational turnaround time expectations.

•Communicate effectively and clearly, both with customers and with colleagues. •Develop problem-solving, attentive listening skills, and learn to work appropriately under pressure. •Proven ability to deliver accurate and prompt service while working in fast paced and busy environment. •Good memory ability to recollect all sorts of details about foods and beverages. •Frequently multitasking, always managing several things at once. •Committed to high quality customer service and customer retention.