Diego Ojeda Castillo Email & Phone Number

Malta

Receptionist | Mr. Todd HotelExperienced in front-desk management with a strong focus on guest satisfaction and operational efficiency. Proficient in both night and morning shifts, managing guest check-ins, check-outs, and providing support across various platforms.Key Responsibilities:• Platform Management: Skilled in Room Master and Busy Rooms platforms for efficient room assignment and occupancy tracking. Basic management of Booking.com, including inbox monitoring and reservation status updates.• Cross-Department Communication: Maintained constant communication with Housekeeping, Maintenance, Cafeteria, Management, and Delivery teams to ensure smooth operations and timely service.• Guest Relations: Acted as a primary contact for guests, addressing inquiries, coordinating requests, and ensuring a welcoming atmosphere at all times.With a detail-oriented and service-driven approach, I effectively support hotel operations, ensuring each guest has a positive experience.

Bogotá, Distrito Capital, Colombia

Healthy Measuremment + I was contracted to Lead the Jhonson & Jhonson Online Paid Media Operation in Latam. All around invoicing, client management, Team Leading and more. Just two months.+ Voluntary retreat to start Learn/Living English in Malta.+ Learnings: None. To improve: Accounting Direction.

Bogotá, Distrito Capital, Colombia

Leading one Octopus Client + In charge to managed the relatonship with the clients. Oversees the correct execution of the advertising campaigns with every brand in the different paid media mediums.+We were optimizing and implementing best practices for Social media Ads on Facebook, Google, Programmatic Media, Waze, LinkedIn, Spotify and more.+ Some Brands we colaborate: Suzuki, Citroen, DS Autos, MNG, Michellin, Aruba, Bo Concept, Mercedes Benz, Liberty Insurance, and more.+ Understanding Pixels, Tags, and Analytics to measure pertormance on the website. We use integrated dashboards that allows quick desitions.+We increased business revenues bv 280% in 2019 v s 2018. Grow business revenue 28% higher ni 2020 vs 2019. Manage and support a team of nivecolleagues, including junior project managers and data analysts.+ Learnings: Team Leading, WoW Digtial Media Agency, Revate Negotiation, Brandformance Campaigns, Ads Management/ implementation, Brand Awareness, Online sales and Conversion, Lead Generation, and much more. To improve: Close Sales Skills.

Bogotá D.C., Colombia

Leads for Everyone+ I colaborated to generate leads for the brand, anhd help to plan, execute and improving+ Learnings: Abolut Branding Processes. To improve: Sales Skills.

Bogotá D.C., Colombia

Leads for Everyone+ I colaborated to generate leads for the brand, anhd help to plan, execute and improving+ Learnings: Abolut Branding Processes. To improve: Sales Skills.

Bogotá D.C., Colombia

Planning, creation, execution, and control of the budget and performance of digital advertising campaigns for the company and its allied brands.digital advertising campaigns for the company and its allied brands.As a Marketing Analyst, I now have a greater understanding of how the implementation of advertising campaigns on these 2 platforms and how to optimize them according to the company'soptimize them according to the company's objective. The campaign structure has been simplified, performance has been performed and the ROI of the company improved.

Colombia

As Marketing Expert, manage a Book of Business for clients to whom we provide continuous advice to continuous advice to increase investment and above all guide them to meet their branding objectives.

Colombia

* Compilation of information for the company's database.* Database cleaning.* Use of Salesforce enterprise system and Backend (basic).

Colombia

* In charge of the analysis and creation of reports of the direct and indirect competition of the Jumbo and Metro stores that are part of the CENCOSUD group.* Accompanying account executives in feedback.* Dealing with photography studios, employees and delegates of CENSOSUD.* Analysis of advertising products of several Colombian brands (copy analysis).* Coordination of the delivery of advertising material from CENCOSUD to the audiovisual studios.* Handling and treatment of the material available for catalogs.* Compilation of competitor's information.

Colombia

* Encargado de la atención a los clientes en el punto de venta.* Promotor de nuevos productos.* Manejo de inventario para controlar el stock actual.* Comunicación con proveedores.* Investigación de la competencia.

Profesional En Mercadeo Y Publicidad, Mercadeo Y Publicidad

Técnico Profesional En Mercadeo Y Publicidad, Publicidad

Bachiller, Business Administration And Management, General