Diego Oliveira work email
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Diego Oliveira personal email
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Experienced Distributor Operations Manager with a demonstrated history of working in the computer networking industry for more than 17 years. Skilled in customer service related to covered and uncovered installed base, last date of support parts, all diferent service levels (SLA) available for each device (hardware and software). Strong finance and accounting professsional knowledge Post Graduated from FAAP (Fundação Armando Álvares Penteado - Sao Paulo - Brazil) in 2007 (366 hours). Graduated in Business Administration in 2003 from Universidade Cidade de Sao Paulo - Brazil (3.224 hours). Graduated in June 2019 studying Computer Networking Technician at SENAC (Serviço Nacional de Aprendizagem Comercial) in Sao Paulo - Brazil, course lasted 18 months (1000 hours).
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Customer Service LeadStradaState Of São Paulo, Brazil
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Partner Operations ManagerCisco May 2023 - Oct 2024San Jose, Ca, UsGoals: Inpulse sales through solving top partners operations challenges, mitigate partner's purchases and operational friction, case elimination and escalation with BUs (Business Units).- Advogate for partner to increase bookings through API/B2B support.- Set, execute and follow weekly the goals pre established.- Deliver QBR (quarterly business review) and QOR (quarterly operations review) which include partner cases performance metrics, KPIs, overall operations health, problem backlog and measure sales bookings by architecture.- Promote partner attendance of Operational Readiness webinars and training them as lead change management on process, policy and enhancements that affect partner business. -
Asset ManagerCisco Apr 2016 - May 2023San Jose, Ca, UsTake care of end customer instal base concerning service contracts. Therefore make sure every single device-equipment is under contract and covered.
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Business Development ManagerCisco Aug 2014 - Mar 2016San Jose, Ca, UsGoal: Accelerates partners’ sales of Cisco Services and increase bookings on both sides- Tighten Cisco Service business relationships with PromonLogicallis, transforming them from loyalty—based on discounts and rebates—to fidelity—based on shared strategic interests and direction- Drive focus on identifying and closing opportunities that would otherwise be missed- Drive adoption of additional opportunities and programs, such as CPAI, ServiceGrid and EnergyWise- Provide reports to sales management so that as they set expectations for their sellers, they can inspect what they expect and then hold their sellers accountable
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Service Renewal SpecialistCisco Sep 2012 - Jul 2014San Jose, Ca, UsI was in charge of renewal all service contract ongoing that were about to expire. Therefore I was always aware of every single contract and generating opportunities to our sales area.
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Business AnalystCisco May 2007 - Sep 2012San Jose, Ca, Us
Diego Oliveira Skills
Diego Oliveira Education Details
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Faap - Fundação Armando Alvares PenteadoAccounting And Finance -
Senac SpAnd Lan/Wan Management/Manager
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Faap - Fundação Armando Alvares PenteadoAccounting And Finance
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Faap - Fundação Armando Alvares PenteadoAccounting And Finance
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Faap - Fundação Armando Alvares PenteadoAccounting And Finance
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Faap - Fundação Armando Alvares PenteadoAccounting And Finance
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Universidade Cidade De São PauloInternational Business/Trade/Commerce
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Wheeling Park HighschoolHighschool
Frequently Asked Questions about Diego Oliveira
What company does Diego Oliveira work for?
Diego Oliveira works for Strada
What is Diego Oliveira's role at the current company?
Diego Oliveira's current role is Customer Service Lead.
What is Diego Oliveira's email address?
Diego Oliveira's email address is di****@****ail.com
What schools did Diego Oliveira attend?
Diego Oliveira attended Faap - Fundação Armando Alvares Penteado, Senac Sp, Faap - Fundação Armando Alvares Penteado, Faap - Fundação Armando Alvares Penteado, Faap - Fundação Armando Alvares Penteado, Faap - Fundação Armando Alvares Penteado, Universidade Cidade De São Paulo, Wheeling Park Highschool.
What skills is Diego Oliveira known for?
Diego Oliveira has skills like Unified Communications, Cisco Technologies, Telecommunications, Solution Selling, Pre Sales, Data Center, Account Management, Cloud Computing, Channel Partners, Managed Services, Mpls, Cisco Systems Products.
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