Diego Pena Email & Phone Number

Miami, Fl, Us

Boston, Ma, Us

 Deliver IT infrastructure and new capabilities for GE Businesses sites, new technology implementations, and upgrade projects at GE locations across Global regions. Additionally, this role supports IT Operations across Corporate properties managed sites in the Americas region, driving the GE IT strategy along with simplification and the digital thread. Work closely with the Regional leaders, Client transformation, new initiative groups, and Global Operations teams.  Work with internal stakeholders understands the goals, requirements definition, the scope of work, budget, timeline, and prioritize requirements. Manage regional workstreams involving multiple internal stakeholders and work with them to ensure seamless coordination of action plans. Manage, maintain, and tracks the overall project plan, controls, and work assignments.  Develop and implement strategy to provide continued I.T. support for Global operations properties Remote management of vendors, operations team, provides leadership, and drive project to successful completion.  Facilitate collaboration for both internal and external teams, resolving conflict, removing impediments, and reducing external dependencies. Propose new suitable and flexible IT solutions designed to meet business requirements within a regional scope frame. Responsible for managing and controlling the scope management through change management policies and procedures. Present weekly detailed project summary to senior level management and conduct post-implementation analysis to determine program improvement.  Partner with Regional and Global teams to deliver key initiatives to enhance the customer outcome.  Establish and maintain relationships with third parties/vendor.

Miami, Fl, Us

Responsible for directing and monitoring daily operations and administration of assigned development projects through Waterfall. This includes coordinating activities of engineers and other project staff, monitoring performance and progress against documented objectives, and managing with Client’s established budget goals in mind. Responsibilities include, but are not limited to, the following:. Schedule and facilitate business requirements sessions for review and definition of business requirements for web based projects and business changes requests. Execute IT projects through Waterfall methodology. Responsible for directing and monitoring daily operations and administration of assigned  Develop project plans, schedules, and budgets by using tools such as MS Project and Oracle. Determining required project resources. Plan and schedule project activities. Manage all project phases including testing through ITQ and SQA. Provide defect tracking and metric reports by using HP ALM tool. Monitor project progress against the baseline. Manage third party vendor development timelines. Document and coordinate escalation procedures. Liaison between Business units, Vendors, and IT areas. Communicate and resolve issues in a timely manner.

Lexington, Kentucky, Us

 Proactively gathered documents and analyzed business requirements and translate them into high quality and practical functional requirements. Proposed new suitable and flexible IT solutions designed to meet business requirements within a regional scope frame. Managed the coordination on tracking/auditing of projects and programs within the organization to ensure SLA compliance and that those projects remain on track. Partnered with Compliance and Auditors to ensure all approvals and supporting documentation were secured and approved quarterly and at each stage gate review. Managed technical resources to provide quality Sales and Marketing, Finance, and Human Resources applications support such as Siebel, SAP, Sales Force, Lotus notes, and People Soft. Built and led teams of experts to achieve project goals. Planned, managed, and executed multiple IT regional Infrastructure projects up to completion under aggressive budgetary and time line frameworks. Ensured compliance in operating procedures and policies and provide support to the IT Corporate objectives. Managed and maintained good relationships with IT vendors and contractors. Maintained standardization and consistency among regional IT applications, solutions and services.  Communicated effectively and diligently with cross-functional business and technical teams at multiple organization levels. Performed end-to-end incident management. Responsible for time-critical User Service/Infrastructure restoration, technical troubleshooting within complex IT systems environment. Working with customers, internal IT and infrastructure teams, third party data providers etc. through the service restoration process. Liaison with Major Incident Managers (MIMs) to track high priority service related incidents and ensure root cause analysis and fault resolution is coordinated and delivered to avoid recurrence of issues

Minato-Ku, Tokyo,, Jp

 Integrated into the IS\IT Global Solution Centers, worked as a remote resource in the Americas to support global systems, managing global Infrastructure projects regionally and keeping users abreast of global initiatives. Directed and managed IT projects such as setting up new offices communications infrastructure, New IT equipment implementation, and new application\systems deployment with the internal IT Solution Departments. Participated in the risk forums, specific client audits, internal audits, and external audits. Led the Delivery and Support of IT services including IT Security policies and best practices for Sony Ericsson Latin America. Acted as a point of escalation and perform root cause analysis for IS\IT issues/opportunities and support business working environment. This included all communication hardware, file servers, computers and business systems such as SAP, HR systems, Sales and Marketing applications. Provided regular incident and change notifications (planned & unplanned) to impacted lines of business and senior managers with appropriate data including business impact, application affected and relevant details regarding incident resolution. Managed vendor and internal business units Service Level Agreements (SLA) and their relationships in the US and Latin America. Designed new employees training program on IT services, IT support model, IT security Policies, new systems\applications, and computing best practices.  Built and maintained relationships at a strategic level with the business units and functional IT teams in the Americas.  Managed directly and indirectly a 12 member IT Staff across 5 physical locations. While supporting a total of 8 sites and 400 user community that included Sales and Marketing, as well as R&D.  Budget control and financial forecasting for the IT services provided.

 Responsible for office telecommunication infrastructure and IT services delivery for eight Florida HP offices and Latin America.  Planned, coordinated, and supported business processes, systems, and users by applying knowledge of IT.  Designed a local support model that interacted with a remote Helpdesk to improve efficiency and increased customer satisfaction. Responsible for hardware and business systems support for approximately 800 users across the region. Managed internal projects such as network infrastructure upgrades, new office network\PBX implementations, and new technology rollouts. Improve effectiveness for responsible project through metrics monitoring and project tracking. Managed service providers and vendor partners on network\PBX office implementation projects and major systems implementations. Managed directly and indirectly 8 member IT Staff across the region. First point of contact for service delivery and escalations. Developed and delivered training to multi-function PC user base utilizing internal and outside resources. Responsible for IT Security policies and implementation in the region.

As, Computer Information Systems

Bs, Bs In Information Systems