✔ Over 10 years of experience in operations, focusing on efficiency and process optimization.✔ Mapping and developing products and processes, ensuring alignment with business rules and functional requirements of the market and customers.✔ Expertise in monitoring and optimization tools, resulting in more agile and effective processes. ✔ Development and control of performance indicators (KPIs) and dashboards, contributing to process improvement and strategic decision-making. ✔ Experience in quality control, performing internal audits and implementing, creating and monitoring action plans, continuous improvements to raise operational standards. ✔ Effective supervision of operational teams, promoting a collaborative and high-performance work environment. ✔ Project management, preparation of reports and presentations, ensuring clear and efficient communication with stakeholders. ✔ Planning and development of digital products, quality testing, implementation of improvements, go-live of systems and delivery of innovative solutions and integrations. ✔ Availability to travel and move, demonstrating flexibility and commitment to business needs.
Listed skills include Microsoft Office, Microsoft Powerpoint, Microsoft Project, Engenharia, and 13 others.