I took part of a 45 day training, including one full module taken at the company's headquarters in Dallas, TX, on American Airlines' technical procedures, sales techniques, data protection and customer service standards. I was twice awarded and recognized amongst the 5% monthly top sellers globally. Through a partnership between the company and the Harvard University, I was able to take online courses focused on leadership and excellence in customer service.

I have built and developed a network of trusted suppliers in Brazil during a business expansion in which the local office has drastically increased its capacity and number of employees. I have negotiated benefits at over 50 fine dining restaurants in South America and USA for a world-famous credit card corporation’s Global Dining and Benefit Program. I have developed exclusive offers in Brazil, Argentina and USA for important clients of major finance institutions. Worked on coaching and training of new and existing team members, as well as customer satisfaction and problem resolution tasks. I have also worked for 5 months in San Francisco (CA) supporting the launch of a new and crucial client program based in the United States.

I had a crucial role in the company during a major brand repositioning which now had the Concierge as one of its pillars. I have worked daily on staff training and meeting sessions at all areas of the hotel providing all ambassadors with “Concierge Basics”, as well as important updates on the city’s dining and entertainment industry. I have maintained an excellent relationship with local restaurants and was able to provide hotel guests with VIP treatment at some of the cities most renowned establishments. I have also played an important role on guest relations and customer experience tasks and was often recognized by customers and coworkers for my problem resolution and client engagement abilities.