Manejo de mesa de soporte para cartera de más de 40 clientes, prestando soluciones bajo estrictos estándares de calidad de servicio y tiempos de respuesta, con reporte semanal y mensual de KPI tanto interno como a clientes.

Development of Credit/Insurance software for clients. One of two developers who take on all coding responsabilities, including Story Point/relative Weighting, etc.

Development of Check-In software for top private hospital in the country. Mainly planning, relative story point weighting and hotfixing issues for the main dev team. Part of a team of 5 devs with high interaction and cooperation.

Set up store, build the foundations and successfully complete the "start up"process of the company.

In charge of all online Stores under Shopin brandname. Developing new stores and acquiring new product & service providers for them. Im on top of a team of 6 people of diverse nationalities and specialties including Publishers, Public Relations Managers, Commercial Engineers, Analytics Expert and various interns. Due to the high level of rotation, I'm developing a solid learning process for different aspects of the management of logistical, IT, and core processes of the industry.

Community Manager for all accounts linked to LemonHead (ShopIn, Kiwi, Wulma, Boomtang). In addition, developing marketing strategies and real time reading of analytics for the accounts mentioned before.

Manager of all the online interactions through Social Networks and Website support.

Showcase Real Estate properties to future owners or renters, build up description sheets for database, phone contacting of future clients, and analysis and counseling for improved client service.