Working together with the development team.Testing new software prior to the release date.Prepare new training for the team.Report bugs and improvement areas to make Arcsight a better solution.Weekly Scrums.Help team members around the globe.Provide maintenance to the internal knowledge database.

Work very closely with development team.Report bugs and improvement areas to make Arcsight a better solution.Help team members around the globe.Provide maintenance to internal knowledge database.

Help team members when they’re stuck.Hold folks to a high quality standard.Keep an eye on critical accounts.Create and develop trainings to the team.Act as a mentor for all the team.

Improve and accelerate incident resolutionDeliver more secure applicationsRemove duplication of effort and streamline operationsReduce the cost of ensuring security complianceReduce the risk from security breaches

• Costa Rica's network administration and monitoring.• Central Telephone administration and maintenance (Hipath 3800)• Migration to global platform into Outlook office 365.• Give Support to Exactus or Softland software• Inventory control over all active equipment. • Servers• Implementation and administration over the lab (Vmware ESXi)• Grant access to VPN of the company. • Grant access to main key points and printers.• Installation and configuration for Hardware and apps.• Always willing to provide support, including documentation and reports over system flaws.• Follow up for processes and creation of diagrams for problem resolution.• Budget investigation for IT and communications.• Maintain TIC infrastructure updated and according with strategic objectives for the institution.• Ensure management ICT Infrastructure area are working properly. With this working, also responsible for the operation of services Database, Mail, File Server, website, intranet, Antivirus, attention to the end user and others.• Identify, assess, manage and report risks to computer security, privacy and business continuity. Specific Risk Assessment System (SEVRI)• Managing Information Security adopting appropriate controls to protect the assets of the Organization. Track Management System Information Security that allows control and mitigate the risks of information security to which the organization is exposed.

Giving Support to customers around the world.Creating internal KB information.