Diego Ramirez

Diego Ramirez Email and Phone Number

Tech support
Diego Ramirez's Location
San Jose, Costa Rica, Costa Rica
About Diego Ramirez

I am a person with a positive mentality to try to do my best in all my jobs, responsible, independent person, and a self-learner with more than 9 year of experiences on the IT industry.I like to learn new technologies every day, so I spend a lot of my time in doing test by my own.I am looking for an organization that allows me to apply the knowledge gained in years of study and contribute to achieving the overall goals of the company and the responsibilities assigned to me, with the opportunity to continue developing myself.SkillsCustomer Satisfaction, Customer Service, loyalty, time management, multi-tasking, problem solving, technical support, data analysis, planning and strategy, leadership, succession plan, critical thinking, collaboration, communication, training, mentoring, coaching, initiative. Installation, Configuration, Usability and Support Knowledge Installation, Configuration and Usability OS: Windows XP, Windows Vista, Windows 7-8-10, Red Hat Linux, CentOS, Suse, Solaris, HP-UX, AIX, Ubuntu, Fedora, OpenVMS. Databases: Oracle, MSSQL, PostgreSQL, MySQL.Others: HP Data Protector (DP), Veeam, Office (Access, Excel, Word, PowerPoint, Outlook, Teams). Web Clients: Google Chrome, Firefox, IExplorer, Safari, Edge.Virtual Machines: Virtual Box, VMWare, Hyper-V Server: Windows Server 2003-2022Cloud: AzureProgramming Languages: Java, Phyton, .Net

Diego Ramirez's Current Company Details

Tech support
Diego Ramirez Work Experience Details
  • Softensity Inc
    Site Reliability Engineer
    Softensity Inc Jan 2022 - Oct 2022
    Costa Rica
    Worked as site reliability engineer, conducting post-incidents review, fixing support escalation issues, product owner for the creation of new features from scratch for different functionalities, also improving the monitoring, alerting and availability of the application, working with pipelines, CI/CD deployments, SQL, programming languages. Working daily with Kubernetes, containers, and different azure resources at configuration, deployment and monitoring levelLooking for better ways of measuring and reducing cost of failures, also creating processes for automatization.
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  • Microsoft
    Technical Support Engineer
    Microsoft Sep 2018 - Jan 2022
    Costa Rica
    Worked 11 months in software support for Windows Server in Hyper-V, clustering, storage and backup, dealing with issues related to virtual machines, snapshots, failovers, storage (RAID, HBA, SAN, NAS, multipathing, iscsi, fiber channel), container and dockers, also issues related with VSS service and windows server backup, was the first engineer in Costa Rica to become SME in VSS service.Then, worked for 1 year in Azure Networking, working with Load Balancer, VPN, Express Route, traffic managers, CDN, DNS, Firewall, application gateways, endpoints. Reading and collecting logs from the applications, like network traces.Worked in App services team, handling all kind of issues related to web apps, functions apps, web jobs, API apps. Dealing with issues at code level (Java, Phyton, C++, .Net, .Net Core), certificates (SSL/TLS), IIS, Visual Studio, Visual Studio Code, GitHub, Dockers, AKS, templates (terraform).
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  • Citrix
    Technical Support Engineer Xenmobile
    Citrix Jan 2018 - Sep 2018
    Costa Rica
    Worked 9 months in XenMobile support, troubleshooting issues related to enrollment and assignment of policies to mobile devices (IOS, Android, Windows), also with certificates (SSL) and active directory issues.
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  • Tek Experts
    Software Support Intermediate Windows Server High Availability, Backup And Storage
    Tek Experts Jun 2017 - Jan 2018
    Costa Rica
    worked 6 months in software support for Windows Server in Hyper-v, clustering, storage and backup, dealing with issues related to virtual machines, snapshots, failovers, storage.
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  • Tek Experts
    Software Support Consultant Hpe Data Protector
    Tek Experts Jul 2013 - Jun 2017
    Costa Rica
    I worked during 4 years in a software meant for backing up and restoring entire systems and databases.Doing troubleshooting on Windows, Unix and Linux.Reading Windows Event logs, collect dumps, dealing with networking issues, creating scripts for testing purposes.Dealing with issues at storage and hardware level like tape libraries, virtual tape libraries.
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