Diego Rizzo-Johnson Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Chicago, Il, Us

Austin, Texas, Us

Austin, Texas, Us

Austin, Texas, Us

• Adapted to Agile methodology by learning new software tools and processes• Led QA efforts for team focused on addressing existing bugs and customer commitments• Grew to lead as QA for larger Agile team, tasked with managing offshore resources, QA responsibilities for sprint, doing demos on new features, and addressing QA-related queries• Worked closely with project managers, engineers, and customer support to ensure client satisfaction• Closed 70+ GitHub issues, 170+ branches, 55+ JIRA tickets• Participated in daily standup meetings to discuss current work and present new developments• Met with QA manager and lead engineer to track goals and achievements

Austin, Texas, Us

Chicago, Il, Us

• Implemented quality assurance protocols for team of 100+ engineers and medical researchers• Updated and maintained simple automated testing scripts • Tested new features in customer-facing products• Followed Agile methodology (2-week sprint) to deliver new features on a consistent basis• Collaborated with project managers to ensure final product was on track and deliverable• Participated in weekly sprint planning meetings

Verona, Wi, Us

• Oversaw release-testing process for a forty-person team through four release cycles• Worked extensively on transition to Android platform for company’s highest-profile application• Gave presentations to team on claims, insurance, online functionality, and upcoming process changes• Designed test plans, reported bugs, reviewed design specifications, and documented new features• Collaborated with developers and customers to test new software, ensuring usability and functionality

Ann Arbor, Michigan, Us

• Managed staff of seven and over 200 students in eight different programs• Interacted with businesses and handled all logistics for programs such as payments and scheduling• Delivered oral presentations at opening and closing ceremonies • Displayed flexibility, problem-solving, and the ability to manage stressful situations in a timely manner• Worked to place low-income middle school and high school students in college-level courses

Ann Arbor, Michigan, Us

Encouraged interactions between 26 freshmen students, creating a positive and inclusive community. Planned events, community meetings, community dinners, and one on one talks with residents in order to gauge how they were doing in school, find out about concerns, and assess priorities in my position.Worked with hall director and community center manager two hours a week answering questions, tending to students’ needs, handling paperwork, and checking students in and out of community.

Ann Arbor, Michigan, Us

Became part of leadership team in charge of roughly 250 students staying in Mosher Jordan Hall for the Summer Bridge program.Planned community programs in order to encourage interactions between students and promote social justice in the community.Counseled students with their personal issues, helped them sign up for classes, and showed them around campus.Received training from several different organizations on campus, including SEPAC, CAPS, UHS, OSCAR, and financial aid.

• Troubleshooted non-compliant hardware by updating parts and making sure software was up-to-date• Managed tickets and daily tasks using Jira software• Ensured software worked properly for team of 150• Worked one-on-one with customers over phone and email to explain software and hardware intricacies• Provided on-site customer support