Impulsar la transformación mediante una eficiente gestión de procesos.Apoyo a las áreas estratégicas y de control en la implementación de Proyectos de alto impacto.Fomentar una cultura de comunicación y buenas prácticas en trabajo colaborativo y de equipos.

Lead the implementation of the first e-commerce made in Ecuador for the Home segment nationwide, designing the integration of different platforms and processes for customer interaction with operations.Implement and improve processes related to e-commerce.Link payment methods to the conversion process.Achievements:Became the leading online store in the Home segment with over 100 customers in its first semester.

Lead the implementation of the first e-commerce made in Ecuador for the Home segment nationwide, designing the integration of different platforms and processes for customer interaction with operations.Implement and improve processes related to e-commerce.Link payment methods to the conversion process.Achievements:Became the leading online store in the Home segment with over 100 customers in its first semester.

Design, redesign, diagram, implement, and comprehensively manage the company's processes.Create, formalize, monitor, and ensure compliance with manuals, policies, procedures, provisions, regulations, etc.Lead strategic and tactical initiatives using agile methodologies (SCRUM and KANBAN) and waterfall.Manage requirements related to improvements to Decevale's IT platform.Achievements:Reduced the delivery time of securities certificates for clients from 15 days to 1 day.Developed the technical-operational processes of the dematerialized credit notes module traded on the Stock Exchange, integrating brokerage firms, the Stock Exchange, and the SRI.Developed the first LowCode No Code application for transparency and availability in process management, workflows, services, and access to other platforms.

Manage the bank's project portfolio, monitoring the progress of each project, capacity distribution, and efficiency.Ensure compliance and updates to both the project methodology and demand management of the bank's needs.Implement projects requested directly by the Executive President of the bank.Achievements:Established a 100% operational Project Management Office with top-tier project and demand management methodology.

Lead the implementation of strategic projects through the role of Project Manager and SCRUM Master, according to the nature of the project.Convey and transform the project vision to the team and coordinate the development of user manuals and training materials to enable a successful implementation and delivery of the process or system.Manage decision-making in project change control related to scope, cost, and time, using data and indicators for each project.Coordinate the work schedule, including functional testing, training, and production deployment.Achievements:Integrated work teams (Supplier-client) by reducing the communication gap through effective meetings.Implemented the Tokenization project, reducing rejected transactions due to expired/lost cards by 90% in international web merchants.Led the Omnichannel project, making the bank the first with an omnichannel platform, increasing the creation of new online products by 80%.

Provide strategic leadership for the corporate office in Chile and the team in Ecuador.Develop the creation and execution of product sales in Ecuador.Supervise high-impact tactical and operational operations by promoting current policies and regulations.Achievements:Implemented the TimeJobs brand in Ecuador (Guayaquil and Quito), achieving 100% goal fulfillment in the first semester.Achieved a B2B scheme with the leading brands in the market.

Evaluate and improve processes by coordinating with the technology department on requirements through definition documents, setting objectives, and expected outcomes.Update manuals of policies, processes, and procedures by identifying potential risks and mitigations, managing from their gathering, diagramming, review, publication, to training.Participate as an Internal Auditor of the ISO 9001 Quality Management System considering value delivery to the customer.Achievements:Achieved ISO 9001 Quality Management System certification to customer satisfaction.Contributed to achieving a 50% increase in a portfolio of 1000MM through the Deferred Web project (Current Balance and Consumption).