Corporate Director Of Marketing & Customer Service
Management and expansion of the Marketing Team, reorganizing the department with the new Corporate guidelines, with teams in charge in Europe and Latam.Management and Administration of the annual Budget for each market.Development of Communication Strategy / Communication Plan / visual unification for all LATAM and European markets.Management and negotiation with suppliers to achieve the proper execution of the Marketing plan, both offline and Digital for all markets.Content development working with multidisciplinary teams to make graphic pieces to support the commercial team and for the Final client, communication material and content for the Press for B2B and B2C clients.Production optimization of graphic pieces and all markets.Unification of communication criteria for Inovance Packaging and complete redesign of the Protefine line with launch for all markets.Creation of digital content for RRSS communication pieces, Product Videos, digital material for B2B clients for their own RRSSLoyalty Plan for B2B customers for the growth of their business (image, content generation, custom Mkt)B2B and B2C customer acquisition plan.Search for Technological Solutions to improve the needs of B2B and B2C clients.New E-Learning Platform for B”B clientsNew Virtual Connection tool to provide a solution to B2B to virtually serve B2CDevelopment of a new Corporate Website, Corporate video for all marketsPlanning and development of new Online StoreRedesign, survey, listing and execution of Retail image change of all MarketsManagement of the Customer Service Team, unifying needs and criteria for improving service. Reassignment of team tasks. Incorporation of tools to work together with the Marketing team to achieve new goals.